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Updating your apps for Android and Apple devices

Barclays Mobile Banking app

We regularly update your Barclays Mobile Banking and Barclays Pingit apps, giving you new ways to bank on the go.

To make sure you can always access the latest features, you just need to update the apps regularly. It's easy to do this – just turn on automatic updates in your device's settings, or visit its app store to see if there's an update.

Updates should happen smoothly but if you experience problems, this page will help you solve them.

Barclays Mobile Banking

If you've recently downloaded the latest version of your Android or Apple device's operating system, and now you're getting a 'Failed Passcode' message when you try to log in to your app, then it's likely you're using an old version of the Barclays Mobile Banking app.

You'll need to download the latest version from your device's app store.

If you're still having problems logging in, you'll need to re-register your app. Please select 'Forgotten passcode' and go through the registration process.

If you've recently changed your device and haven’t cancelled your Barclays Mobile Banking registration, and you're trying to re-register for the app, please make sure you use the same registration details you did when you first registered for the app.

Help if you’ve got a new device
Help if you’ve lost your device

If you have to re-register, the Call Us and Mobile PINsentry features won't be available for up to 10 days. This is to help us protect your security. We're sorry for any inconvenience.

If you need some more help, read our registration guide

Barclays Pingit

If you've recently downloaded the latest version of your Android phone or iPhone's operating system, and now you're getting a 'Device Error' message when you try to log in to your app, then it's likely you're using an old version of Barclays Pingit.

You'll need to download the latest version from your phone's app store and re-register using the same details you used before. We're sorry for any inconvenience.

Help using Barclays Pingit on a new phone
Help changing the phone number you use for Barclays Pingit
Help changing the current account linked to your Barclays Pingit account

If you need some more help, these guides explain the process:

Registering with a Barclays Bank Account
Registering with a non-Barclays Bank Account

I’ve installed iOS7 and I’m having trouble with my passcodes

Barclays Mobile Banking:

Download the most recent version of the app and then tap 'Forgot Passcode?' on the app log-in screen, then 'Reset' to re-register.

Bank on the go with the Barclays Mobile Banking app

To get the app, you’ll need an iPad, iPhone, BlackBerry, Android device or Windows phone. You can download it from the relevant app store or, if it’s for your phone, let us know your number and we’ll text you a link.

The international number registrations are only applicable for international and wealth customers. Check list of eligible countries

Download the app

Requirements

You must be 16 or over and have an eligible Barclays product or account to use Barclays Mobile Banking. Terms and conditions apply.

 

 

 

Barclays Pingit:

Download the most recent version of the app and then tap 'Help?' on the app log-in screen, then 'Reset your Barclays Pingit account' to re-register.

 

We apologise for any inconvenience.

Still having problems?

If you're still having difficulties re-registering your app on an Android, Apple or any other supported device, please call us on 0333 200 1014 (for Barclays Mobile Banking) or 0333 200 1012 3 (for Barclays Pingit), or tweet us @BarclaysUKHelp, and we'll do our best to get you back up and running.

Important information
 
1. Terms, conditions and restrictions apply .You must have a Barclays current account and be aged 16 or over to use Barclays Mobile Banking. You will need to register and link your UK mobile number with your Barclays current account.  Compatible phone, operating system and internet access (fees may apply) required.
 
Barclays Mobile Banking app only works with Android 2.3 and above, iOS 6.0 and above or BlackBerry OS 6.0 and above. You may be charged by your service provider for internet access on your phone.
 
You can register your Personal and your Business accounts with Barclays Mobile Banking. If you view your Personal and Business accounts together in Online Banking, you can manage them together in the Barclays Mobile Banking app.
 
If you require access to these accounts to be kept separate, you will need to register them on different devices. 
 
Business customers may be charged for certain transactions depending on their tariff . Visit our Mobile Services page for more information.
 
Business and corporate Barclaycard credit cards cannot be registered to Barclays Mobile Banking at this time.
 
2. Terms and conditions apply. You must have a UK current account and be aged 16 or over to use Barclays Pingit.
 
3. To maintain a quality service, we may monitor or record calls. Call charges