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If you’re an existing customer, call your Premier Banking Team on 08009 24 7 365 1
If you’re interested in joining Premier, call 0800 085 1115 1
Our commitment to you: Our staff receive no sales incentives or commissions. Our only focus is on providing you with great service and helping you meet your financial needs.
We want to hear from you if you feel unhappy with the service you've received from us. Letting us know your concerns gives us the opportunity to put matters right for you and improve our service to all our customers. You can complain in person at your branch, in writing, by email or by phone. A leaflet detailing how we deal with complaints is available on request in any of our branches, by calling 0800 400 100 1 or
Alternatively, you can write to Barclays, Leicester LE87 2BB.
If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR (08000 234 567). The Financial Ombudsman Service is an organisation set up by law to give consumers a free and independent service for resolving disputes with financial firms. Details of those who are eligible complainants can be obtained from the Financial Ombudsman Service.
1. 0800 111 777 and 0800 085 1115 – open 24 hours a day, 7 days a week. 0500 007234 – open Monday to Friday 8am to 8pm, Saturday 9am to 2pm. To maintain a quality service, we may monitor and record phone calls. Calls to 0800 and 0500 numbers are free when calling from a UK landline. Charges may apply when using a mobile phone or when calling from abroad. Call charges