How to complain
We value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our service for everybody.
To help us resolve your complaint, we'll need the following:
- Your name and address
- Your account number and sort code (for confidentiality reasons, only send your sort code in an email)
- A daytime telephone number and any times you would prefer us to contact you
- Details of what you're concerned about, including policy numbers and references and copies of any relevant letters and policies.
For further information relevant to PPI complaints, please refer to www.barclays.co.uk/PPIinformation
You can share your complaint with your local branch staff in person or contact us by:
Telephone: 0800 282 390 1 (UK-only) or +44 (0)207 116 7488 1 (from outside the UK).
Letter:
Customer Relations
Barclays Bank Plc
Leicester
LE87 2BB
Email: Complete our email form
Please do not include any confidential information in any emails you send to us. If you need to refer to specific account details, call or write to us instead. We usually reply to your email address but there may be times when we need to get in touch by post, for example when we need to refer to confidential information or send you important documents.
Once you've contacted us we'll do our best to resolve your complaint immediately. If we need more time, read about How we respond to complaints .