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How to complain

Our complaints commitment

We are committed to providing a high standard of service but occasionally we may not live up to our promises. If this happens, we want to hear from you as it gives us the chance to put matters right for you and to improve our service for everyone.

To help us resolve your complaint, we'll need the following:

  • Your name and address
  • Your account number and sort code (for confidentiality reasons, only send your sort code in an email)
  • A daytime telephone number and any times you would prefer us to contact you
  • Details of what you're concerned about, including policy numbers and references and copies of any relevant letters and policies

Ways to complain


0800 282 390

1 (UK-only) or +44 (0)207 116 7488 1 (from outside the UK).



Customer Relations
Barclays Bank Plc
LE87 2BB


Please do not include any confidential information in any emails you send to us. If you need to refer to specific account details, call or write to us instead. We usually reply to your email address but there may be times when we need to get in touch by post, for example when we need to refer to confidential information or send you important documents.

Once you've contacted us we'll do our best to resolve your complaint immediately. If we need more time, read about how we respond to complaints. .

Important information
1. To maintain a quality service, we may monitor and record phone calls. Calls to 0800 numbers are free when calling from a UK landline. Charges may apply when using a mobile phone or when calling from abroad. Call charges
2. Open 24 hours a day, seven days a week. If you're outside the UK call +44(0) 161 869 8012. To maintain a quality service, we may monitor or record phone calls. Call charges
3. Call charges will apply. Please check with your service provider

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


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