Unsure what to search for? Other customers found these helpful.

How to complain

Our complaints commitment

We are committed to providing a high standard of service but occasionally we may not live up to our promises. If this happens, we want to hear from you as it gives us the chance to put matters right for you and to improve our service for everyone.

To help us resolve your complaint, we'll need the following:

  • Your name and address
  • Your account number and sort code (for confidentiality reasons, only send your sort code in an email)
  • A daytime telephone number and any times you would prefer us to contact you
  • Details of what you're concerned about, including policy numbers and references and copies of any relevant letters and policies

Ways to complain


0800 282 390

1 (UK-only) or +44 (0)207 116 7488 1 (from outside the UK).



Freepost Barclays Customer Relations


Please do not include any confidential information in any emails you send to us. If you need to refer to specific account details, call or write to us instead. We usually reply to your email address but there may be times when we need to get in touch by post, for example when we need to refer to confidential information or send you important documents.

Once you've contacted us we'll do our best to resolve your complaint immediately. If we need more time, read about how we respond to complaints. .

Important information
1. To maintain a quality service, we may monitor and record phone calls. Calls to 0800 numbers are free when calling from a UK landline. Charges may apply when using a mobile phone or when calling from abroad. Call charges
2. Open 24 hours a day, seven days a week. If you're outside the UK call +44(0) 161 869 8012. To maintain a quality service, we may monitor or record phone calls. Call charges
3. Call charges will apply. Please check with your service provider