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How to complain

Telephone Banking

We value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our service for everybody.

To help us resolve your complaint, we'll need the following:

  • Your name and address
  • Your account number and sort code (for confidentiality reasons, only send your sort code in an email)
  • A daytime telephone number and any times you would prefer us to contact you
  • Details of what you're concerned about, including policy numbers and references and copies of any relevant letters and policies.

Ways to complain

Telephone

0800 282 390

1 (UK-only) or +44 (0)207 116 7488 1 (from outside the UK).

 

Letter

Customer Relations
Barclays Bank Plc
Leicester
LE87 2BB
 


 

Please do not include any confidential information in any emails you send to us. If you need to refer to specific account details, call or write to us instead. We usually reply to your email address but there may be times when we need to get in touch by post, for example when we need to refer to confidential information or send you important documents.

If you want to complain about other Barclays UK services (eg Retail Banking, Barclays Stockbrokers, Barclaycard etc), you can contact our other teams on the group contact us page

Getting back to you

Once you've contacted us we'll do our best to resolve any complaints immediately. If we need more time to complete our investigations, we will:

  • Let you know who will be looking after your complaint
  • Provide you with a reference number
  • Keep you regularly updated with our progress.

If it looks like our investigations will take more than eight weeks from when you originally contact us, we will provide you with a written update on our progress.
 

If you're still not happy

If for any reason you're not happy with our response, please let the person or team that handled your complaint know so that we have the opportunity to see if there is anything further we can do.

Once we're satisfied we've considered all aspects of your complaint, we will send you our final response.

You can also contact the Financial Ombudsman Service but they will only step in once we've had the opportunity to investigate matters for you.

Taking your complaint further

If we do not resolve your complaint internally to your satisfaction, or we have not resolved your complaint within 8 weeks from when you first let us know about your concerns, you may be able to ask the Financial Ombudsman Service to review your complaint. The Financial Ombudsman Service is an organisation set up by law to give consumers a free and independent service for resolving disputes with financial firms. Details of those who are eligible complainants can be obtained from the Financial Ombudsman Service:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

By phone: 08000 234 567 2

By mobile: 0300 123 9 123 2

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Important information

1. To maintain a quality service, we may monitor and record phone calls. Calls to 0800 numbers are free when calling from a UK landline. Charges may apply when using a mobile phone or when calling from abroad. Call charges

2. Call charges will apply. Please check with your service provider.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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