Debit cards
Control and convenience — using your debit card
Debit cards are perfect for those who want to stay in control of their money and make quick, easy and safe transactions, without having to carry around lots of cash.
Have you heard about Barclays Personalised Debit Cards? If you have a debit card with us, you can personalise it free of charge 3
What you get
Every transaction you carry out using your Barclays debit card will be itemised on your statement. You can also keep track of your spending whenever you like by logging in to Online Banking.
What you get from a Barclays debit card:
- Contactless debit cards
- Withdraw up to £300 a day from Barclays ATMs (as long as you have sufficient funds or an arranged overdraft)
- Up to £50 cashback at certain shops
- Personalise your debit card with an image of your choice, free of charge 3
Using your debit card abroad:
- Use your debit card in millions of shops and cash machines worldwide – anywhere you see the Visa sign (charges apply when you use your debit card abroad) 1
- Save £1.50 per transaction by using a Barclays ATM or an ATM at a Global Alliance member bank (you'll still be charged a 2.99% Non-Sterling Transaction Fee) 1
- Overseas ATMs will display instructions in English when you insert your card
- Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means you can have peace of mind that your card is protected from unauthorised use.
Using your Barclays Visa debit card when shopping online
Your Barclays Visa debit card is the ideal partner when shopping online. You can use your Visa debit card to pay for purchases online wherever you see the Visa logo.
All purchases are itemised on your statement for you to track your spend. And you also benefit from the added security protection of Barclays Secure – provided in association with Visa – when shopping online using your Barclays debit card.
- Security – Barclays Secure, provided in association with Verified by Visa, protects your card against unauthorised use when you shop online with participating merchants. When you shop at these online stores, Barclays Secure will assess whether additional security information is required to verify your purchase. In most cases, no further verification will be required. However, in certain circumstances, we will ask you to enter some additional security information. Find out more
- Convenient – Purchase at the click of a button. Shop from your phone or on your computer whenever you want and from wherever you want. Shopping online allows you to visit and compare several different retailers, ensuring you buy exactly what you want and that you never miss out on the best deal
- Control – Keep full control of your spend. Every transaction is itemised on your statement. And did you know you can keep track of your limit with Text Alerts?
Most popular debit card FAQs
You’ll find the 6 most common questions about debit cards below.
My cards have been lost or stolen. What do I do?
If you think your cards have been lost or stolen, contact us immediately on 08700 104 503 (outside the UK dial +44 1928 584421) 2. This is a 24-hour service. We can arrange for your card to be cancelled immediately.
We’ll also get replacement debit cards sent out and, if you order before 10pm, they should arrive in 2 working days.
The new card we send you will have a different number. So if you’ve registered your old card’s details anywhere – eg with online shopping sites or for regular payments such as your gym memberships or insurance premiums – please contact the companies and give them your new card details.
How do I replace my broken or damaged card?
If your card has been damaged or the signature is faded or blurred, you should get a replacement as soon as you notice it as it may be refused in shops or be captured by cash machines.
To get a new Barclays debit card contact any branch or call our Customer Service Team on 08457 555 555 (+44 2476 84 2100) 2
The new card we send you will have a different number. So if you’ve registered your old card’s details anywhere – eg with online shopping sites or for regular payments such as your gym memberships or insurance premiums – please contact the companies and give them your new card details.
My card has been blocked, who do I call?
If you're having difficulties using your debit card outside the UK, or your card has been stopped, please call us on 08457 555 555 2.
How do I get a new PIN?
Changing your debit card PIN:
- You can change this at any Barclays cash machine once you’ve entered your existing PIN. Select 'Other services' or 'PIN services' then 'Select a new PIN'. You can choose your own PIN but avoid using numbers that are easily identifiable, eg 1111, 1234 etc.
Getting a reminder of your PIN:
- To get a reminder of your PIN through the post, contact your branch or call Telephone Banking (if you're registered) on 08457 555555 2. Your PIN will be sent in 3 to 5 working days.
Do I need to let Barclays know that I will be using my card abroad?
Not anymore. Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means you can have peace of mind that your card is protected from unauthorised use and you don't need to let us know before you travel.
If we think a payment could be high risk, it may be declined so that we can get in touch to check it’s genuine.
To help us provide you with the best service, please keep your contact details (including mobile number) up to date, so we can get in touch with you if we need to.
If you have any difficulties using your card abroad, you should contact us on the telephone number provided on the back of your debit card, on your statement or online.
See details of the charges that apply when you use your debit card abroad.
How do I stop or dispute regular payments from my debit card?
If you have set up a regular payment to a retailer from your debit card (for example, a gym membership payment or magazine subscription) and you wish to cancel the payment or dispute a transaction, please call us on 0870 010 4503 (Outside the UK +44 1928 58 4421).
Please note that these payments (known as continuous payment authorities) are different from a standing order or Direct Debit, which come directly from your account rather than your card.
Standing orders can be cancelled using Online Banking, Telephone Banking or in branch. Direct Debits can be cancelled in the same manner, but you will also need to contact the company to whom you are making the payments.
If you’re not sure whether the payment you are making is a standing order, Direct Debit or continuous payment authority, please check the payment reference on your monthly statement.
How do I let Barclays know that I will use my card abroad?
If you're planning to travel, it's best to notify us in advance so we can expect overseas transactions on your account and make sure your card works just as it does at home.
You can let us know in Online Banking, in branch or over the phone.
Read more on using your debit card abroad
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On top of this, if you’re getting cash over the counter at a bank abroad (including Barclays), or using an ATM other than a Barclays ATM or an ATM at a Global Alliance member bank , you’ll also be charged a £1.50 Non-Sterling Cash Fee and the ATM provider may apply other charges.
Visa converts transactions into sterling using the Visa Exchange Rate on the day it processes the transaction. This date may be different to the day on which the transaction took place. Historic exchange rate information is available on www.visaeurope.com .
For more information, please go to www.barclays.co.uk/debitcardsabroad
