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Read our call charges and information

Residential

0845 – Calls will cost 5p per minute plus your phone company’s access charge.


0870 – Calls will cost 1p per minute plus your phone company’s access charge.


0844 [581/811/848 etc.] – Calls will cost 7p per minute plus your phone company’s access charge.


Calls to 0800, 0808 and 0500 – Calls are free if made from a UK landline or personal mobile.


Calls to 03 – Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.


Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.


To maintain a quality service, we may monitor and record phone calls.

 

Business

0845 – Calls will cost 5p per minute plus your phone company’s access charge.

0870 – Calls will cost 1p per minute plus your phone company’s access charge.

0844 [581/811/848 etc] – Calls will cost 7p per minute plus your phone company’s access charge.

Calls to 0800, 0808 and 0500 – Calls are free if made from a UK landline or personal mobile.


Calls to 03 – Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.


Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.


To maintain a quality service, we may monitor and record phone calls.