Your cookie settings

Cookies are very small text files that some websites store on your computer when you visit them.

Cookies do lots of different jobs, like letting you navigate between pages efficiently and remembering your preferences.

We use cookies on our website to make your browsing experience better. By using this website you accept our use of cookies in accordance with the settings below.

Your allowed cookies:

Strictly Necessary are always allowed by default.

Table goes here
More information about cookies

Debit cards

Debit cards

Control and convenience — using your debit card

Debit cards are perfect for those who want to stay in control of their money and make quick, easy and safe transactions, without having to carry around lots of cash.

Have you heard about Barclays Personalised Debit Cards? If you have a debit card with us, you can personalise it free of charge 3

What you get

Every transaction you carry out using your Barclays debit card will be itemised on your statement. You can also keep track of your spending whenever you like by logging in to Online Banking.

What you get from a Barclays debit card:

Using your debit card abroad:

  • Use your debit card in millions of shops and cash machines worldwide – anywhere you see the Visa sign (charges apply when you use your debit card abroad) 1
  • Save £1.50 per transaction by using a Barclays ATM or an ATM at a Global Alliance member bank (you'll still be charged a 2.99% Non-Sterling Transaction Fee) 1
  • Overseas ATMs will display instructions in English when you insert your card
  • Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means you can have peace of mind that your card is protected from unauthorised use.

 

Using your Barclays Visa debit card when shopping online

Your Barclays Visa debit card is the ideal partner when shopping online. You can use your Visa debit card to pay for purchases online wherever you see the Visa logo.

All purchases are itemised on your statement for you to track your spend. And you also benefit from the added security protection of Barclays Secure – provided in association with Visa – when shopping online using your Barclays debit card.

  • Security – Barclays Secure, provided in association with Verified by Visa, protects your card against unauthorised use when you shop online with participating merchants. When you shop at these online stores, Barclays Secure will assess whether additional security information is required to verify your purchase. In most cases, no further verification will be required. However, in certain circumstances, we will ask you to enter some additional security information. Register for Barclays Secure
  • Convenient – Purchase at the click of a button. Shop from your phone or on your computer whenever you want and from wherever you want. Shopping online allows you to visit and compare several different retailers, ensuring you buy exactly what you want and that you never miss out on the best deal
  • Control – Keep full control of your spend. Every transaction is itemised on your statement. And did you know you can keep track of your limit with Text Alerts?

Most popular debit card FAQs

You’ll find the most common questions about debit cards below.

My cards have been lost or stolen. What do I do?

If you think your cards have been lost or stolen, contact us immediately on 08700 104 503 (outside the UK dial +44 1928 584421) 2. This is a 24-hour service. We can arrange for your card to be cancelled immediately.

We’ll also get replacement debit cards sent out and, if you order before 10pm, they should arrive in 2 working days.

The new card we send you will have a different number. So if you’ve registered your old card’s details anywhere – eg with online shopping sites or for regular payments such as your gym memberships or insurance premiums – please contact the companies and give them your new card details.

Read more about reporting a lost or stolen card.

How do I replace my broken or damaged card?

If your card has been damaged or the signature is faded or blurred, you should get a replacement as soon as you notice it as it may be refused in shops or be captured by cash machines.

To get a new Barclays debit card contact any branch or call our Customer Service Team on 0345 734 5345 (+44 2476 84 2100) 2

The new card we send you will have a different number. So if you’ve registered your old card’s details anywhere – eg with online shopping sites or for regular payments such as your gym memberships or insurance premiums – please contact the companies and give them your new card details.

Read more about replacing a broken or damaged card

My card has been blocked, who do I call?

If you're having difficulties using your debit card outside the UK, or your card has been stopped, please call us on 0345 734 5345 2.

Read more about reporting a blocked card

How do I get a new PIN?

Changing your debit card PIN:

  • You can change this at any Barclays cash machine once you’ve entered your existing PIN. Select 'Other services' or 'PIN services' then 'Select a new PIN'. You can choose your own PIN but avoid using numbers that are easily identifiable, eg 1111, 1234 etc.

Getting a reminder of your PIN:

  • To get a reminder of your PIN through the post, contact your branch or call Telephone Banking (if you're registered) on 08457 555555 2. Your PIN will be sent in 3 to 5 working days.

Read more about getting a new PIN

Do I need to let Barclays know that I will be using my card abroad?

Not anymore. Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means you can have peace of mind that your card is protected from unauthorised use and you don't need to let us know before you travel.
 
If we think a payment could be high risk, it may be declined so that we can get in touch to check it’s genuine.

To help us provide you with the best service, please keep your contact details (including mobile number) up to date, so we can get in touch with you if we need to.

If you have any difficulties using your card abroad, you should contact us on the telephone number provided on the back of your debit card, on your statement or online.

See details of the charges that apply when you use your debit card abroad.

Read more on using your debit card abroad

How do I stop or dispute regular payments from my debit card?

If you have set up a regular payment to a retailer from your debit card (for example, a gym membership payment or magazine subscription) and you wish to cancel the payment or dispute a transaction, please call us on 0345 945 4545 (Outside the UK +44 1928 58 4421).

Please note that these payments (known as continuous payment authorities) are different from a standing order or Direct Debit, which come directly from your account rather than your card.

Standing orders can be cancelled using Online Banking, Telephone Banking or in branch. Direct Debits can be cancelled in the same manner, but you will also need to contact the company to whom you are making the payments.

If you’re not sure whether the payment you are making is a standing order, Direct Debit or continuous payment authority, please check the payment reference on your monthly statement.

Will money be taken from my account for a pre-authorised booking?

Yes, although we won’t debit that money, we will put it aside immediately – while we wait for final payment authorisation from you.

This means your available balance will go down. So if we get a pre-authorisation request for £100, for instance, we’ll set that amount aside straightaway – ready for the final payment.

And even if you don’t go on to make the final payment (say, if your hotel doesn’t charge you for some reason), the money we set aside won’t go back into your available balance until the pre-authorisation request expires – which can take up to 5 days for UK payments and up to 10 days for non-UK payments.

If you’re considering making a booking that you think we might pre-authorise, and you’d prefer that money to stay in your available balance, it might be an idea to make the payment with another card.

How quickly do debit card purchases appear on my account?

We update your account to include new debit card purchases twice a day, 7 days a week – including Bank Holidays. However, we can’t update your account until retailers submit a record of your payment to us. Any payments made at the weekend will be displayed with the date of the following Monday in your account history.

I have a problem with a Barclays Debit Card purchase – can you help?

In some circumstances, we may be able to help you get your money back on goods or services bought with your Barclays Visa Debit card.
These include when:

  • You don’t recognise a transaction that appears on your current account from a company or retailer  
  • You don’t receive the goods or services you purchased
  • The goods or services are defective or aren’t as described 

Your first step should be to contact the retailer or company you paid and try to resolve the problem with them. If you can't contact them or they fail to resolve the problem, you can apply to us for a refund within the following time limits (whichever comes first):

  • 120 days of discovering you have a problem
  • 540 days from the transaction date

Any help that we can offer is governed by the Visa Europe cardholder chargeback terms and conditions, which don't affect your legal or statutory rights.

Please call our Customer Payment Solutions team on 0345 945 4545 2 for more information.

Important information
 
1. Barclays will charge you a 2.99% Non-Sterling Transaction Fee for using your debit card abroad when making purchases, withdrawing cash or when you are being refunded. This fee will also apply whenever you do not pay in sterling, for example, when you shop online at a non-UK website.

On top of this, if you’re getting cash over the counter at a bank abroad (including Barclays), or using an ATM other than a Barclays ATM or an ATM at a Global Alliance member bank , you’ll also be charged a £1.50 Non-Sterling Cash Fee and the ATM provider may apply other charges.

Visa converts transactions into sterling using the Visa Exchange Rate on the day it processes the transaction. This date may be different to the day on which the transaction took place. Historic exchange rate information is available on www.visaeurope.com .

For more information, please go to www.barclays.co.uk/debitcardsabroad
 
2. To maintain a quality service, we may monitor or record phone calls. Read our call charges and information
 
3. Debit cards are subject to application and status. Barclays Personalised Cards are subject to terms and conditions. Image guidelines apply.

 

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

Barclays Premier League

Proud sponsors of the Barclays Premier
League & the Barclays ATP World Tour Finals

Barclays APT  World Tour Finals