Debit cards

Debit cards

Control and convenience — using your debit card

Debit cards are perfect for those who want to stay in control of their money and make quick, easy and safe transactions, without having to carry around lots of cash.

Have you heard about Barclays Personalised Debit Cards? If you have a debit card with us, you can personalise it free of charge 3

What you get

Every transaction you carry out using your Barclays debit card will be itemised on your statement. You can also keep track of your spending whenever you like by logging in to Online Banking.

What you get from a Barclays debit card:

Using your debit card abroad:

  • No transaction charges when using your card in Global Alliance ATMs abroad
  • Overseas ATMs will display instructions in English when you insert your card
  • Visa cards are accepted worldwide

Don't forget to tell us when you're planning to use your debit cards abroad so we know to expect overseas transactions on your account and make sure your card works just as it does at home.

Most popular debit card FAQs

You’ll find the 6 most common questions about debit cards below. If you need more information on debit cards, go to our Ask a question section.

My cards have been lost or stolen. What do I do?

If you think your cards have been lost or stolen, contact us immediately on 08700 104 503 (outside the UK dial +44 1928 584421) 2. This is a 24-hour service. We can arrange for your card to be cancelled immediately.
We’ll also get replacement debit cards sent out and, if you order before 10pm, they should arrive in 2 working days.

Read more about reporting a lost or stolen card.

How do I replace my broken or damaged card?

If your card has been damaged or the signature is faded or blurred, you should get a replacement as soon as you notice it as it may be refused in shops or be captured by cash machines.
To get a new Barclays debit card contact any branch or call our Customer Service Team on 08457 555 555 (+44 2476 84 2100) 2

Read more about replacing a broken or damaged card

My card has been blocked, who do I call?

If you're having difficulties using your debit card outside the UK, or your card has been stopped, please call us on 08457 555 555 2.

Read more about reporting a blocked card

How do I get a new PIN?

Changing your debit card PIN:

  • You can change this at any Barclays cash machine once you’ve entered your existing PIN. Select 'Other services' or 'PIN services' then 'Select a new PIN'. You can choose your own PIN but avoid using numbers that are easily identifiable, eg 1111, 1234 etc.

 Getting a reminder of your PIN:

  • To get a reminder of your PIN through the post, contact your branch or call Telephone Banking (if you're registered) on 08457 555555 2. Your PIN will be sent in 3 to 5 working days.

Read more about getting a new PIN

How do I let Barclays know that I will use my card abroad?

If you're planning to travel, it's best to notify us in advance so we can expect overseas transactions on your account and make sure your card works just as it does at home. You can let us know in Online Banking, in branch or over the phone.

Read more on using your debit card abroad

How do I stop or dispute regular payments from my debit card?

If you have set up a regular payment to a retailer from your debit card (for example, a gym membership payment or magazine subscription) and you wish to cancel the payment or dispute a transaction, please call us on 0870 010 4503 (Outside the UK +44 1928 58 4421).

Please note that these payments (known as continuous payment authorities) are different from a standing order or Direct Debit, which come directly from your account rather than your card.

Standing orders can be cancelled using Online Banking, Telephone Banking or in branch. Direct Debits can be cancelled in the same manner, but you will also need to contact the company to whom you are making the payments.

If you’re not sure whether the payment you are making is a standing order, Direct Debit or continuous payment authority, please check the payment reference on your monthly statement.

Important information
 
1. If you use your debit card abroad, you’ll be charged a 2.99% foreign exchange charge. On top of this, if you’re getting cash over the counter at a bank (including Barclays) – or using an ATM other than a Barclays ATM or those within the Global Alliance – you’ll be charged 2% of the transaction (minimum charge £1.50, maximum £4.50) and there may be other charges. The 2.99% foreign exchange charge is included in the exchange rate used by the card scheme to convert the currency amount into sterling on the day it processes the transaction. Debit card rates and charges
2. To maintain a quality service, we may monitor or record phone calls. Read our call charges and information
3. Debit cards are subject to application and status. Barclays Personalised Cards are subject to terms and conditions. Image guidelines apply.

Barclays Bank PLC. Registered in England. Barclays Bank PLC is authorised and regulated by the Financial Services Authority (FSA). Registered No 1026167. Barclays Insurance Services Company Limited is authorised and regulated by the FSA. Registered No 973765. Registered Office for both: 1 Churchill Place, London, E14 5HP. "The Woolwich" and "Woolwich" are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC. Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board and is licensed and regulated by the Office of Fair Trading for the provision of credit products to consumers and related services. Further details can be found at www.lendingstandardsboard.org.uk


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