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How to use PINsentry

Mobile PINsentry

PINsentry gives you added protection for your accounts as well as access to our full range of Online Banking services.

There are two ways to use PINsentry to protect your Online Banking transactions: PINsentry card reader and Mobile PINsentry, available as a feature of the Barclays Mobile Banking app.

How do I log in with Mobile PINsentry?

Visit the Online Banking log-in page and tell us who you are, using your membership number, card number or sort code & account number.

Then follow the steps on screen to confirm your identity using Mobile PINsentry. You'll need access to your Barclays Mobile Banking app, but it doesn't need to be connected to the internet.

If you get stuck at any point in the process, there are instructions on the Log in  page.

 How do I log in with Mobile PINsentry?

 

How do I log in with the PINsentry card reader?

Visit the Online Banking log-in page and tell us who you are, using your membership number, card number or sort code and account number.

Then follow the steps on screen to confirm your identity using PINsentry. You'll need your card and card reader.

If you get stuck at any point in the process, you can refer to our step-by-step guide for help.

 How do I log in with the PINsentry card reader?

 

How do I use PINsentry for other tasks?

You'll notice there are 3 buttons across the top of your reader or within Mobile PINsentry: Identify, Respond and Sign. They all have similar functions (to verify your identity and protect your accounts) but are used in different circumstances.

PINsentry card reader

Identify
If you've logged in with your passcode & memorable word and are asked to authenticate using PINsentry (for example if you are setting up Text Alerts) the process is the same as logging in.

Respond
This is used if you're registering for Barclays Pingit or any other Barclays apps. The process is similar to logging in – you'll get full instructions when you register.

Sign
If you've made a payment to someone new in Online Banking, you'll be asked to sign the payment. The process is similar to logging in – you'll get full instructions when you're making your payment.

Some things you'll need to know:

  • Your card reader is battery powered and does not need to be plugged in. The batteries should last between 5 and 7 years. Audio card reader batteries will last 2 to 3 years
     
  • Your card reader will time out and turn off after 90 seconds of inactivity. To reactivate the card reader, remove and reinsert your bank card
     
  • The card reader does not need to be connected to your computer at any time. It works completely independently, based on your card and the information you enter into it
     
  • Never accept instructions to synchronise the PINsentry card reader – no synchronisation is necessary
     
  • Never accept instructions from anyone asking you to enter an account number and amount into the PINsentry card reader unless you wish to make a payment to them

 

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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