How to use PINsentry
PINsentry gives you added protection for your accounts as well as access to our full range of Online Banking services.
There are two ways to use PINsentry to protect your Online Banking transactions: PINsentry card reader and Mobile PINsentry, available as a feature of the Barclays Mobile Banking app.
How do I log in with Mobile PINsentry?
Visit the Online Banking log-in page and tell us who you are, using your membership number, card number or sort code & account number.
Then follow the steps on screen to confirm your identity using Mobile PINsentry. You'll need access to your Barclays Mobile Banking app, but it doesn't need to be connected to the internet.
If you get stuck at any point in the process, there are instructions on the Log in page.
How do I log in with the PINsentry card reader?
Visit the Online Banking log-in page and tell us who you are, using your membership number, card number or sort code and account number.
Then follow the steps on screen to confirm your identity using PINsentry. You'll need your card and card reader.
If you get stuck at any point in the process, you can refer to our step-by-step guide for help.
How do I use PINsentry for other tasks?
You'll notice there are 3 buttons across the top of your reader or within Mobile PINsentry: Identify, Respond and Sign. They all have similar functions (to verify your identity and protect your accounts) but are used in different circumstances.
If you've logged in with your passcode & memorable word and are asked to authenticate using PINsentry (for example if you are setting up Text Alerts) the process is the same as logging in.
This is used if you're registering for Barclays Pingit or any other Barclays apps. The process is similar to logging in – you'll get full instructions when you register.
If you've made a payment to someone new in Online Banking, you'll be asked to sign the payment. The process is similar to logging in – you'll get full instructions when you're making your payment.
Some things you'll need to know:
- Your card reader is battery powered and does not need to be plugged in. The batteries should last between 5 and 7 years. Audio card reader batteries will last 2 to 3 years
- Your card reader will time out and turn off after 90 seconds of inactivity. To reactivate the card reader, remove and reinsert your bank card
- The card reader does not need to be connected to your computer at any time. It works completely independently, based on your card and the information you enter into it
- Never accept instructions to synchronise the PINsentry card reader – no synchronisation is necessary
- Never accept instructions from anyone asking you to enter an account number and amount into the PINsentry card reader unless you wish to make a payment to them