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How to use PINsentry

PINsentry card reader

PINsentry gives you added protection for your accounts as well as access to our full range of Online Banking services.

There are two ways to use PINsentry to protect your Online Banking transactions: PINsentry card reader and Mobile PINsentry, available as a feature of the Barclays Mobile Banking app.

How do I log in with the PINsentry card reader?

You will need:

  • Your Barclays debit card, cash card or authentication card
  • Your PINsentry card reader
  • Your chosen identification method: your debit, cash or authentication card number, membership number or sort code & account number

 Go to the Online Banking log-in page

  1. Enter your surname and then your membership number, card number or sort code & account number. Select Next
  2. Enter the requested number of digits of the long number running across the middle of your debit card, cash card or authentication card.  (this is usually the last 4 or 5 digits)
  3. Insert your card into the reader, chip end first
  4. Select Identify and then enter your PIN when prompted to produce your your 8-digit authorisation code
  5. Enter the code on the log-in page and select Log in

 

How do I log in with Mobile PINsentry?

You will need: 

  • The Barclays Mobile Banking app
  • Your Barclays Mobile Banking 5-digit passcode

Mobile PINsentry

Go to the Online Banking log-in page

  1. Enter your surname and then your membership number, card number or sort code & account number. Select Next
  2. Enter the requested number of digits of the long number running across the middle of your debit card, cash card or authentication card. (this is usually the last 4 or 5 digits)
  3. Open Barclays Mobile Banking and select Mobile PINsentry from the log-in page
  4. At the Mobile PINsentry page, enter your 5-digit Barclays Mobile Banking passcode
  5. Select Identify and follow the instructions to generate your 8-digit authorisation code
  6. Enter the code on the log-in page and select Log in

Mobile PINsentry

 

How do I use PINsentry?

You'll notice there are 3 buttons across the top of your reader or within Mobile PINsentry: Identify, Respond and Sign. They all have similar functions (to verify your identity and protect your accounts) but are used in different circumstances.

PINsentry card reader

Identify
If you've logged in with your passcode and memorable word and are asked to authenticate using PINsentry (for example if you are setting up Text Alerts) the process is the same as logging in.

Respond
This is used if you're registering for Barclays Pingit or any other Barclays apps. The process is similar to logging in – you'll get full instructions when you register.

Sign
If you've made a payment to someone new in Online Banking, you'll be asked to sign the payment. The process is similar to logging in – you'll get full instructions when you're making your payment.

Some things you'll need to know:

  • Your card reader is battery powered and does not need to be plugged in. The batteries should last between 5 and 7 years. Audio card reader batteries will last 2 to 3 years
     
  • Your card reader will time out and turn off after 90 seconds of inactivity. To reactivate the card reader, remove and reinsert your bank card
     
  • The card reader does not need to be connected to your computer at any time. It works completely independently, based on your card and the information you enter into it
     
  • Never accept instructions to synchronise the PINsentry card reader – no synchronisation is necessary
     
  • Never accept instructions from anyone asking you to enter an account number and amount into the PINsentry card reader unless you wish to make a payment to them

 

Frequently Asked Questions

In this section

I've locked my PIN

The numbers on the screen are too small

I have upgraded to PINsentry but haven't yet received my card reader

I have a visual impairment and can't use the card reader

I've inserted my card into the reader and the screen says 'This card is not accepted'

I've inserted my card into the reader and the screen says 'Card is not responding'

My card reader won't work

I don't know my PIN

I've heard that I can use card readers from other UK banks with my Barclays debit card. Is this true?

What is Mobile PINsentry and how do I use it?

How does Mobile PINsentry work?

How do I access Mobile PINsentry from Barclays Mobile Banking?

Do I need my 4-digit PIN or debit card to use Mobile PINsentry?

Do I need to register for Mobile PINsentry?

Can I use Mobile PINsentry to make payments in Barclays Mobile Banking?

I’ve been asked to synchronise or re-calibrate Mobile PINsentry with Online Banking. Is this a genuine request?

Can I use Mobile PINsentry for both my Barclays Business and personal current accounts?

 

 

I've locked my PIN
If you enter your card PIN incorrectly 3 times into the card reader, your PIN will lock and you won't be able to use your card. Find out how to unlock your PIN

If you enter your card PIN incorrectly 3 times into the card reader, your PIN will lock and you won't be able to use your card. Find out how to unlock your PIN
 

The numbers on the screen are too small
When your unique 8-digit code is displayed you can press the '0' button to make the numbers larger.
 

I have upgraded to PINsentry but haven't yet received my card reader
Your card reader should arrive in the post within 5 working days. If you think it has been lost in the post you can call our Online Banking helpdesk on 0845 600 2323 (outside the UK call +44 2476 842063). Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls. Read our call charges and information or call into your nearest branch

 

I have a visual impairment and can't use the card reader
We offer an audio PINsentry card reader

 

I've inserted my card into the reader and the screen says 'This card is not accepted'
You may have inserted the wrong card. Your reader accepts Barclays debit cards, cash cards or authentication cards. It does not accept Barclaycards.


I've inserted my card into the reader and the screen says 'Card is not responding'
You may have inserted the card in the reader the wrong way. The card should be inserted with the chip end in first and the front of the card facing the same way as the front of the card reader.
 

My card reader won't work
If your reader appears damaged or isn't displaying any information when you insert your card, call our Online Banking helpdesk on 0845 600 2323 (outside the UK call +44 2476 842063). Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls. Read our call charges and information


I don't know my PIN
You can't use the card reader without your PIN. For a reminder of your PIN, can call us on 0845 7555 555* (if you're registered for Telephone Banking) or call into your nearest branch

I've heard that I can use card readers from other UK banks with my Barclays debit card. Is this true?
Yes. You can use someone else's Barclays card reader or a reader from another UK high street bank but you can only use your own bank card and PIN. Only use a card reader from a trusted source.
 

What is Mobile PINsentry and how do I use it?
Mobile PINsentry is a feature in Barclays Mobile Banking that you can use in the same manner as you would your PINsentry card reader. It offers you the same convenience as your card reader with the added flexibility that means you don’t have to carry your card reader with you when you’re out and about.

You can use Mobile PINsentry for logging in to Online Banking, for authentication  when making an international payment in Online Banking or setting up a new payee and for registering for Barclays services, such as Barclays Pingit.
 

How does Mobile PINsentry work?
Mobile PINsentry works in a very similar manner to your card reader.
1. When you first register for Barclays Mobile Banking, you will create your own 5-digit passcode.
2. Open Mobile PINsentry and enter your 5-digit passcode. Then choose Respond, Sign or Identify as prompted by Online Banking and follow the instructions to produce your 8-digit PINsentry authentication code, just as you would with your card reader.
 

How do I access Mobile PINsentry from Barclays Mobile Banking?
If you are a PINsentry user, you can use Mobile PINsentry in the same way that you would use your card reader: for logging in to Online Banking, authentication  when making an international payment in Online Banking or setting up a new payee and for registering for Barclays services such as Barclays Pingit.

There are two ways you can access Mobile PINsentry from Barclays Mobile Banking:
Before you log in: You can access Mobile PINsentry from the top right-hand corner of the log-in page in Barclays Mobile Banking  

If you’ve already logged in: You can access Mobile PINsentry from the ‘More’ menu.

To use Mobile PINsentry you will need to be registered for Barclays Online Banking and have already been issued with a PINsentry card reader.

Please note that although Mobile PINsentry comes as a feature of Barclays Mobile Banking, you can only use it with Barclays Online Banking, accessed from your desktop browser. It is not currently designed for use with the Barclays Mobile Banking app or Barclays.mobi on your mobile web browser. This is for security purposes and also because, at present, there are no functions available within the Barclays Mobile Banking that require PINsentry authentication (for example set up a new payee or manage Text Alerts).

Register for Online Banking

Upgrade to PINsentry

 

Do I need my 4-digit PIN or debit card to use Mobile PINsentry?
No, you just need access to your Barclays Mobile Banking app and your 5-digit Barclays Mobile Banking passcode.

 

Do I need to register for Mobile PINsentry?
No, it comes automatically with the latest version of Barclays Mobile Banking. However, to use Mobile PINsentry you will need to be registered for Barclays Online Banking and have already been issued with a PINsentry card reader and you will also need to have downloaded and registered for the Barclays Mobile Banking app.

Register for Online Banking

Upgrade to PINsentry

 

Can I use Mobile PINsentry to make payments in Barclays Mobile Banking?
No. Although Mobile PINsentry comes as a feature of Barclays Mobile Banking, you can only use it with Barclays Online Banking, accessed from your desktop browser. It is not currently designed for use with the Barclays Mobile Banking app or Barclays.mobi on your mobile web browser. This is for security purposes and also because, at present, there are no functions available within the Barclays Mobile Banking that require PINsentry authentication (for example set up a new payee or manage Text Alerts).
 
 

I’ve been asked to synchronise or re-calibrate Mobile PINsentry with Online Banking. Is this a genuine request?
No. this is most likely a fraudulent attempt to gain access to your account and you should report it immediately. We will never ask you to synchronise or re-calibrate Mobile PINsentry or email you asking you to enter details to synchronise the Mobile PINsentry.

To report fraud online call 0845 600 2323 (outside UK +44 247 684 2063 outside the UK) 1 – Lines are open 24 hours a day, 7 days a week.

If you're suspicious about an email that claims to be from us, forward it to internetsecurity@barclays.co.uk. Once you've done this, delete the email. There's no need to call us unless you believe you've disclosed your personal details or suffered a fraud.
 

Can I use Mobile PINsentry for both my Barclays Business and personal current accounts?
Yes, you can use Mobile PINsentry when logging into any of your Barclays current accounts in Online Banking or for other uses, such as authenticating a new payee or an international payment.

At present, it is not possible to register both personal and business current accounts to view within the Barclays Mobile Banking app. However, we are aware that this is a popular request and we are planning to include this in a future release of the app.


* To maintain a quality service, we may monitor or record phone calls.  Read call charges info . You can also call into any Barclays branch and we will provide you with a reader to use while you are in the branch.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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