Logging in to Online Banking

There are 2 steps to logging in to Online Banking:

  1. Tell us who you are
  2. Confirm your identity

Our guides walk you through each step. You can also watch our videos and there’s a help module on the log-in page as well, so you can get assistance when you need it.

 

 

Tell us who you are

You can do this in any of 3 ways:

  • Your Online Banking membership number
  • The long number from the front of your Barclays debit, cash or authentication card
  • Your sort code & account number

 Online banking

Confirm your identity

To confirm your identity, you can choose between PINsentry or your passcode & memorable word

  • You can use either your PINsentry card reader or the Mobile PINsentry feature in the Barclays Mobile Banking app
  • Logging in with PINsentry gives you an extra level of protection, so you can carry out more security-sensitive transactions

Our diagram shows you the extra transactions that are available:

 Choose how you log in

 

If you're not already a PINsentry user, you can upgrade in Online Banking.

 

To use Mobile PINsentry, you’ll need the Barclays Mobile Banking app.

 

 

Forgotten your log in details?

If you've forgotten your 5-digit passcode, you can reset it using PINsentry or order a new one.

 Forgotten your log-in details?

 

If you’ve forgotten your Online Banking membership number, you can use your debit card number or your sort code and account number.

If you don’t have your PINsentry card reader or Mobile PINsentry, you can:

  • Log in with your passcode and memorable word, if you’ve previously set this up
  • Order an additional or replacement card reader by calling us on 0345 600 2323 1 (outside the UK, +44 247 684 2063 1)

If you can’t access Online Banking, you can visit a branch or call Telephone Banking on
03457 345 345 1, if you’re registered.

Important information

1. Lines are open 24 hours a day, 7 days a week UK time. To maintain a quality service, we may monitor or record phone calls. Call charges