Lost or stolen debit/credit card
We know too well that sinking feeling you get when you find your credit or debit cards have been lost or stolen.
So we want to make it as stress-free as possible to cancel your cards and get them replaced, which is why we get you your new debit cards in 2 working days 2.
How to contact us about lost or stolen cards
First up, don’t delay. Get in touch with us as quickly as possible if you think your bank cards have been lost or stolen so we can sort the problem for you. Call us on 08700 104 503 1 (outside the UK dial +44 1928 584421) – the team is available 24 hours a day.
We can cancel your cards to stop thieves and fraudsters spending your hard-earned cash. We’ll also get replacement debit cards sent out and they should arrive in 2 working days. For example, a debit card ordered on Monday will be received by first class post on Wednesday. A debit card ordered on Friday will be received on Monday morning by first class post.
Give us a call on 08457 555 555 if:
- You think someone has discovered your PIN
- You've ordered a new PIN and it’s not arrived within 3 working days
If you have Barclays Cardholder Protection you can call 0808 100 66 67 (outside the UK dial +44 1904 544 666) to report lost or stolen cards. The line is open 24 hours a day and UK calls are free. You can reverse charges outside the UK.
Something to look out for
Even after you've reported your cards lost or stolen, keep an eye on your accounts for debit or credit card fraud. If you spot any transactions you don't recognise, let us know about them as soon as possible by contacting your branch or Telephone Banking if you're registered.
Debit and credit card security
There are some simple steps you can take to prevent your cards being stolen and of falling victim to credit and debit card fraud.
Our guide to card security and credit card fraud can help you with card protection and common frauds such as skimming, identity theft and online fraud. Read our guide to credit and debit Card Fraud
1. To maintain a quality service, we may monitor and record phone calls. Read our call charges and information