Lost or stolen debit/credit card

Barclaycard benefits

We know too well that sinking feeling you get when you find your credit or debit cards have been lost or stolen.

So we want to make it as stress-free as possible to cancel your cards and get them replaced, which is why we get you your new debit cards in two working days if you order them before 10pm.2

How to contact us about lost or stolen cards

First up, don’t delay. Get in touch with us as quickly as possible if you think your bank cards have been lost or stolen so we can sort the problem for you. Call us on 08700 104 503 1 (outside the UK dial +44 1928 584421) - the team is available 24 hours a day.

We can cancel your cards to stop thieves and fraudsters spending your hard-earned cash. We’ll also get replacement debit cards sent out and, if you order before 10pm, they should arrive in two working days. For example, a debit card ordered on Monday before 10pm will be received by first class post on Wednesday. A debit card ordered on Friday before 10pm will be received on Monday morning by first class post.

Give us a call on 08457 555 555 if:

  • You think someone has discovered your PIN
  • You've ordered a new PIN and it’s not arrived within three working days.

If you have Barclays Cardholder Protection you can call 0808 100 66 67 (outside the UK dial +44 1904 544 666) to report lost or stolen cards. The line is open 24 hours a day and UK calls are free. You can reverse charges outside the UK.

Something to look out for…
Even after you've reported your cards lost or stolen, keep an eye on your accounts for debit or credit card fraud. If you spot any transactions you don't recognise, let us know about them as soon as possible by contacting your branch or Telephone Banking if you're registered.

Debit and credit card security

There are some simple steps you can take to prevent your cards being stolen and of falling victim to credit and debit card fraud.

Our guide to card security and credit card fraud can help you with card protection and common frauds such as skimming, identity theft and online fraud. Read our guide to credit and debit Card Fraud

Important information

1. To maintain a quality service, we may monitor and record phone calls. Read our call charges and information
 
2. Debit cards will be delivered to the address we hold on record for your account in two working days if the request is made before 10pm on a working day, dependent on Standard Royal Mail first class delivery to UK mainland customers. This service does not include credit cards. Requests involving a new PIN will take an extra day.

Barclays Bank PLC. Registered in England. Barclays Bank PLC is authorised and regulated by the Financial Services Authority (FSA). Registered No 1026167. Barclays Insurance Services Company Limited is authorised and regulated by the FSA. Registered No 973765. Registered Office for both: 1 Churchill Place, London, E14 5HP. "The Woolwich" and "Woolwich" are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC. Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board and is licensed and regulated by the Office of Fair Trading for the provision of credit products to consumers and related services. Further details can be found at www.lendingstandardsboard.org.uk


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