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How to use your Online Banking

Online banking

Online Banking is easy to use and is packed with exciting features to speed up your banking – whether you’re logging in, making payments or navigating around.

Whatever function you use it for, you can be safe in the knowledge that Online Banking is completely secure.

Secure Online Banking

Choose how you log in



We’ve made it even easier to view your account balances and transactions.

At a glance, you will only see 1 balance per account on your homepage – this is the available balance for that account. It is the money that's available for you to use immediately. Remember, though, your balance is updated throughout the day and some transactions you've already made may not appear on your account right away. So please ensure you keep track of your payments separately until they appear.

To check whether payments have appeared on your account, select the account you're interested in from your homepage to see a condensed view of its transactions. You can expand each transaction to see more detail.


Information about Online Banking

Here are just a few of the great features that will allow you to get the most out of your Online Banking:

Choose how you log in

Viewing your balance

Tailor your homepage

Send money abroad

 Choose how you log in

First, choose how you'd like to identify yourself – with your 12-digit membership number, your debit card, cash card or authentication card number or your sort code & account number. Then save those details so they'll be waiting for you next time*.

Log in options


Second, if you're a PINsentry user, you can now set a passcode & memorable word so that you can log in without your card reader and check your balance, make payments to existing payees or transfer money between your accounts. Select ‘account services’ from the top blue navigation bar and then ‘change my passcode & memorable word’ in ‘customise my site’.

Change passcode and memorable word


To protect your accounts, you'll still need to authenticate with PINsentry if you want to pay someone for the first time or set up a new standing order.

*If more than one person saves details on your computer, you'll need to select your details from a list. We recommend you don't save details on a public computer (eg one in an internet cafe).


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 Viewing your balance

When you log in to Online Banking you'll see a list of your accounts with the current cleared balance – this shows you how much money you have available to spend.



To view your most recent transactions or manage your accounts, select the title of the account you wish to view and this will take you through to your account summary page. If you have registered for Online Statements, the summary page is where you can view, download and print your monthly statement.

My accounts


My accounts



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 Tailor your homepage

Arrange your homepage the way you want it − by prioritising the modules you use most often and tidying the others away. Just select and hold the dashed rectangle next to the module name and drag & drop to where you want it. You can also remove a module by selecting the grey ‘X’ next to the module name.

Select ‘Add more to this page’ in the top blue navigation bar to add modules back onto the homepage.

The modules cover the most common tasks in Online Banking, including making a payment or transfer, updating your personal details, and exporting your data.

Module title


My accounts

Your accounts always sit on the left-hand side of the page and you can move them up and down so that the more important ones appear at the top. Plus you can rename your accounts as they appear in Online Banking to identify them easily at a glance. Select the edit button and then type in the new name for your accounts. And remember to save them.








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 Send money abroad

With Online Banking, you can now send money to bank accounts overseas. And you can make payments to UK accounts that are guaranteed to arrive on the same day.

Make a payment



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Important information
1. Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls. Call charges

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


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