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Online Banking and Mobile Banking security

Online Banking and Mobile Banking security

Managing your money online or on your smartphone is easy and convenient. And it’s so safe that we’ve received awards for our security standards.

Why it’s safe

We use advanced Mobile Banking and Online Banking security to help protect you and your money. Security measures include one secure log-in for our apps, PINsentry when banking online or on your mobile device, free security software and our Mobile and Online Banking Guarantee.

When you use any of our Mobile Banking services, you're automatically protected by our Mobile Banking Guarantee. If you’re an innocent victim of fraud, we'll cover any losses, no matter how much money is taken from your account.

Free antivirus software for your device

  • Free Kaspersky antivirus software for Online Banking customers
  • Protect your device from malware and network attacks
  • Store your contacts, photos and files in encrypted folders

What we do to protect you

  • Monitoring for fraud
  • Data encryption
  • Timed logouts

Mobile and Online Banking Guarantee

  • You’re automatically protected by our guarantee
  • It covers your losses, no matter how large
  • We protect innocent victims of fraud

Top tips for safe banking

We work hard to keep you safe online and on your mobile but there are a number of steps you can take for an extra layer of protection.

  • Protect your computer and mobile devices with up-to-date security software and install regular security and software updates. See our free Kaspersky security software offer
  • Only use official Mobile Banking apps, eg Barclays Mobile Banking and Pingit, and only download apps from an official app store
  • Never log in to Online Banking through a link in an email. Either type the address into your browser or use your bookmarks
  • Create PINs or passwords that are hard to guess. For example, the most secure passwords use a mix of letters, numbers and symbols. Change your PIN or password immediately if you think someone may have discovered it
  • Don't give anyone your security details and never write them down or store them on your mobile in a way that might be recognised by someone else
  • Never give your PIN, password, PINsentry codes or full security details to anyone who calls you, and never reveal them in an email or text message
  • Be wary of opening attachments or links in emails or texts that you weren’t expecting or are unsure about
  • Banks will never call you and ask you to transfer money to a new account, so ignore such calls. Ensure we have your latest mobile number so we can contact you if we spot unusual or suspicious activity on your account
  • If your phone is lost or stolen, call us straight away so we can disable your Mobile Banking apps as a precaution. For Barclays Mobile Banking, call 03332 001 014

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Find out what we’re doing to protect you and your money