Unsure what to search for? Other customers found these helpful.

Take control of your regular payments

Faster payments

Many of us rely on standing orders and Direct Debits to keep up with our payments but it's important not to forget them and to manage them properly. Read on for more information and tips.

Managing your regular payments

It's easy to set up Direct Debits and standing orders but there are some things you need to do once you've done that and the cash is regularly coming out of your account:

  • Ensure you’re regularly reviewing your payments to ensure they’re up to date
  • Make sure the payments are coming out of your account when they should be
  • Cancelling regular payments you no longer need to make
  • Use Online Banking to manage your regular payments


To help you manage your payments read our FAQs:

How to set up, change and cancel regular payments

Setting up Direct Debits and standing orders in Online Banking

Giving notice on cancelling regular payments

The difference between standing orders and Direct Debits

How to get a list of your standing orders and Direct Debits in Online Banking

Take control

Online Banking lets you view and manage your standing orders and Direct Debits, which can save a trip to your branch.

If you’re not yet a member register now



If you want to talk to someone in personal about your regular payments, visit your local branch and speak to a Personal Banker.



If you’re registered, you can also call our Telephone Banking team on 0345 734 5345 1.

Important information
1. To maintain a quality service, we may monitor and record phone calls. Calls to 0800 numbers are free when calling from a UK landline. Charges may apply when using a mobile phone or when calling from abroad. Call charges