Travel disruption and airspace closures

What services do Barclays offer during travel restrictions?

Following the Eyjafjallajokull eruptions in March, April and May of 2010, we supplied a 24-hour helpline and introduced several measures to give Barclays customers access to emergency cash if they had been stranded abroad, had family stranded abroad or had been affected by the volcanic eruptions.

In the event of future travel restrictions, check the  Barclays homepage or the  Barclays newsroom to check for any updates on our customer services. You can also call us on 0800 015 47511 ¹.
 

Will my Barclays Travel Insurance policy cover me in the event of travel restrictions due to volcanic ash?

Your Barclays Single Trip, Extended Trip or Annual Multi-trip Travel Insurance provides cover only for specified events as listed in your policy wording. Closure of airspace and grounding of aircraft as a result of a volcanic ash cloud is covered by our Travel and Travel Plus policies. 

Scenario 1: My flights have been cancelled and I booked my flights as part of a package through a travel agent
If you have booked your holiday through a travel agent or tour operator, your first port of call should be to contact your travel agent or tour operator directly to request that they rearrange the trip or provide a refund.

Scenario 2: My flights have been cancelled and I booked my flights and accommodation separately
If you have made separate arrangements for flights and accommodation, your airline should rearrange your flight or refund the cost of the ticket. You will also be covered under our Independent Traveller cover if you hold a Travel or Travel Plus policy.
 

I am stranded abroad and my airline/tour operator is not helping me. What am I entitled to under my Barclays Travel Insurance policy?

A Delayed Departure claim will be calculated as the time between the scheduled departure of your original flight and the time you eventually depart.

All claims falling under this Delayed Departure section will require the normal forms of substantiation as per the current claims-handling process of the Cega Group . You can discuss this with us further by calling us on 0800 015 47511¹.
 

I have booked my holiday with a travel agent that has since gone out of business. What am I entitled to under my Barclays Travel Insurance policy? 

The Civil Aviation Authority (CAA) will be making arrangements under its Air Travel Organiser's Licensing (ATOL) scheme in these situations.

If you are already abroad, arrangements to travel back to the UK will be made at the end of a flight-inclusive holiday. You will be able to contact the CAA on a dedicated helpline number that will be published on their website.

Further details can be found on the Civil Aviation Authority website.

If you hold our Travel or Travel Plus policies, you will also be protected against insolvency if you have booked your holidays independently.