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Guide to Pinsentry

Guide to PINsentry

PINsentry gives you added protection for your accounts – as well as access to our full Online Banking service.

Protect your accounts

  • Added layer of protection for your accounts
  • Full access to our Online Banking services
  • Or use Mobile PINsentry to log in on the move

What is PINsentry?

It’s a device that generates unique 8-digit codes, keeping your Online Banking transactions secure.

PINsentry card reader

A PINsentry card reader is a small handheld device that you can insert your debit card or authentication card into.

Then depending on what process you’re trying to complete in Online Banking, you’ll be asked to type in your details to generate a unique 8-digit code.

Entering this code in Online Banking – either when you’re logging in or when making a transaction – gives you an extra level of security and protection.

Mobile PINsentry

You can find Mobile PINsentry in your Barclays Mobile Banking app (if you’re registered). It has all the same functions as a PINsentry card reader, but without you having to carry an extra device around with you.

Once you’ve registered for Barclays Mobile Banking, it can take up to 10 days for mobile PINsentry to appear in your app.

Audio PINsentry

Audio PINsentry is a voice-and-sound version of our standard PINsentry card reader. It offers secure access to your Barclays Online Banking and Barclays Mobile Banking accounts.

Audio PINsentry comes with a user guide, available in a variety of formats, which details its functions and how to use them. It’s battery powered and works independently, so you don’t need to connect it to your computer. You can request an audio PINsentry by calling 0345 600 2323 *

Using PINsentry in Online Banking

If you log in to Online Banking using PINsentry, you’ll be able to do much more with your money online.

Logging in with your passcode & memorable word

  • View balances and transactions
  • Make payments to people you’ve paid before
  • Transfer money between your Barclays accounts
  • Report your card lost or stolen

Logging in with PINsentry

Using PINsentry gives you the same features as passcode & memorable word login, plus these extra functions:

  • Make payments to someone new
  • Make international payments
  • Change your details
  • Set up and manage regular payments

How to use PINsentry

  • Identify

    This is used to identify you when making changes to your account details. For example, you’ll be asked to use ‘IDENTIFY’ for:

    • Setting up Text Alerts
    • Changing your address
    • Making payments to new people or businesses
    • Managing regular payments
    • Changing your login preferences/personal details
  • Sign

    This is used to sign for payments – like a virtual signature. You’ll be asked to use the ‘SIGN’ button when making a new payment in Online Banking.

  • Respond

    This is used to verify your identity when setting up a new Barclays service. You’ll be asked to use ‘RESPOND’ to:

    • Register for Mobile Banking
    • Register for Pingit

Mobile PINsentry

Do more with Mobile Banking

Choose convenience and use PINsentry on your Barclays Mobile Banking app.

* Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as 01/02 prefix calls.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls. To maintain a quality service, we may monitor and record phone calls.