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Upgrade to PINsentry

PINsentry card reader

PINsentry provides an extra level of protection for your more security-sensitive transactions, keeping your money safe from fraudsters.

What is PINsentry?

Extra security for your accounts

There are two ways to use PINsentry to protect your Online Banking transactions.

PINsentry card reader

The PINsentry card reader is a small hand-held device into which you insert your Barclays debit, cash or authentication card. It works with your card and PIN to generate unique, 1-time 8-digit codes for use in Online Banking.

To upgrade to PINsentry, select 'Upgrade to PINsentry' from the Accounts services menu in Online Banking. We'll send you out a card reader that you can use with your existing debit or cash card. If you do not have a debit or cash card then we will send you an Authentication card to use with the card reader.

Mobile PINsentry

Mobile PINsentry is a feature in Barclays Mobile Banking that you can use in the same manner as you would your PINsentry card reader. It offers you the same convenience as your card reader and the added flexibility that means you don’t have to carry your card reader with you when you’re out and about.

You don’t need to register for Mobile PINsentry – it comes automatically as part of the Barclays Mobile Banking app. However, you will need to have registered for Barclays Online Banking and have received your PINsentry card reader before you can use Mobile PINsentry.

Please note that although Mobile PINsentry is a feature of the Barclays Mobile Banking app, it is only designed for use with Barclays Online Banking. There are currently no functions within the Barclays Mobile Banking app that require PINsentry authentication.   
 

 

Choose how you log in

Once you've upgraded to PINsentry, every time you log in to Online Banking you can choose whether you'd like to use your PINsentry reader or your passcode and memorable word.

That means you don’t have to carry PINsentry around with you all the time.

 

A passcode won’t give you access to all of our services, but it will let you:

  • See your balances
  • Transfer money between your Barclays accounts
  • Make payments to people and companies you have paid before through Online Banking
  • Make first-time payments to new payees if they appear on our pre-approved list 2

Mobile apps and much more Mobile PINsentry You can also use your PINsentry card reader or Mobile PINsentry to confirm your identity for other Barclays services – for example, if you are registering for the Barclays Pingit app.

  1. The pre-approved list contains banking details of some of the UK's most popular companies. Once you enter a company's name on the page, our systems will search for its banking details to ensure your payment reaches the correct destination. If the payee does not feature on the list, we will ask you to use your PINsentry to make your payment; our Online Banking screens will guide you through this process.

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How do I upgrade to PINsentry?

Log in and select Upgrade to PINsentry from your Account services menu. We'll send you out a reader that you can use with your existing debit card.

Benefits of upgrading

  • You'll get access to carry out the full range of Online Banking services, including setting up payments to someone new for the first time
  • You can also use it to set up Text Alerts, register for Barclays Pingit, set up a new standing order, update your phone number, open a cash ISA or apply for an overdraft
  • If you use Barclays Mobile Banking, you can use PINsentry to set up new payees in Online Banking so that you can then send money to those people while you’re out and about
  • You can choose whether to log in to Online Banking with PINsentry or with your passcode & memorable world, so you don't need to carry your reader everywhere you go
  • Upgrading is free

If you have registered for the Barclays Mobile Banking app you will be able to use the Mobile PINsentry feature (available on the latest version of the app)

 

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Frequently Asked Questions

I've already upgraded for PINsentry and I want to set up a passcode and memorable word

Log in and select Set up passcode & memorable word from your Accounts services menu.

Change passcode and memorable word  

I've upgraded to PINsentry but am having trouble using the card reader
Please see the troubleshooting section at How to use PINsentry

I’ve upgraded to PINsentry and have downloaded Barclays Mobile Banking but am having trouble using the Mobile PINsentry feature
Mobile PINsentry works in a very similar manner to your card reader.

  1.  When you first register for Barclays Mobile Banking you will create your own 5-digit passcode.
  2. Open Mobile PINsentry and enter your 5-digit passcode. Then choose Respond, Sign or Identify as prompted by Online Banking and follow the instructions to produce your 8-digit PINsentry authentication code, just as you would with your card reader. 

Do you have an audio PINsentry card reader?
Yes, find out more at audio PINsentry

 

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Important information
 
1. Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls. Read our call charges and information
2. The pre-approved list contains banking details of some of the UK's most popular companies. Once you enter a company's name on the page, our systems will search for its banking details to ensure your payment reaches the correct destination. If the payee does not feature on the list, we will ask you to use your PINsentry to make your payment. Our Online Banking screens will guide you through this process.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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