What we're doing to protect you
Protecting your account
Keeping your money safe is one of our most important objectives. Here are some of the ways we help protect you and your account information online.
If you're an Online Banking customer, you're automatically protected by our Online Banking Guarantee . This means that if you fall victim to internet fraud on your Barclays bank account, we'll cover your loss – no matter how much money is taken from your account – as long as you've used Online Banking correctly.
PINsentry gives you even more protection when you bank online with us.
It works by asking you to insert your Barclays debit card into a card reader. Once you've entered your PIN, the card reader generates a unique security code that you'll need to type into Online Banking to:
- Log in
- Make a payment to someone new for the first time
- Set up a new standing order
PINsentry is quick and easy to use and adds yet another level of security to Online Banking.
If you use Online Banking, you can receive the award-winning Kaspersky Internet Security suite (RRP £49.99) free and install it on up to three computers in your home. Please note that Kaspersky products are only compatible with Windows ® PCs.
To claim your free software:
- Log in to Online Banking
- Select the Kaspersky Offer link at the bottom of the right-hand menu on your At a Glance page
- Follow the link to the Kaspersky site
Check out free internet security software offer page for more information.
Not registered for Online Banking? You can get basic access in just a few minutes.
Our Online Banking service is hosted on a secure, 128-bit encrypted server. This means that any information you send us is encoded for your protection.
Timed log out
Online Banking logs you out if you don't use the service for 10 minutes. This gives you added protection if you forget to log yourself out.
Deactivation of your login details
We'll automatically disable your access to Online Banking if three incorrect attempts are made to log in using your details. This is to stop fraudsters making repeated attempts to get into your accounts.
Verified by Visa, which we provide in association with Visa, protects your cards against unauthorised use when you shop online at participating retailers. When you buy something in a shop using a Barclays Visa Debit Card or Barclaycard, you validate the transaction by entering your PIN or signing a receipt. Verified by Visa mimics this process online by providing a digital receipt that you authorise using a password.
If you're planning to travel, it's best to let us know in advance. This helps avoid problems with using your cards and accounts overseas, as well as helping to protect you from fraud while you're away. If you're registered for Online Banking, select ‘account services’ from the top blue navigation bar and then ‘use your debit card abroad’ in ‘manage your accounts’.
Log in to Online Banking to tell us when you are using your debit card abroad.