You asked us to make Online Banking easier to use

Online banking

You said: "Your website isn't very user-friendly and the functionality isn't clear."1

Over the coming weeks, you'll see new screens for making payments and transferring money between your accounts as well as a simpler navigation so that you can find your account information quickly and easily.


Easier to make a payment

Online banking

You said: "Make payments more user-friendly." 1

There’ll be fewer steps to the process and we’re adding help with PINsentry at every stage.

Easier to transfer money between your accounts

Online banking

You said: "Make it easier to transfer money." 1

Fewer steps in the transfer process will make it simpler for you to transfer money between your accounts.

Important information

1. Comments from an Online Banking customer, March 2014