You asked us to make Online Banking easier to use
You said: "Your website isn't very user-friendly and the functionality isn't clear."1
Over the coming weeks, you'll see new screens for making payments and transferring money between your accounts as well as a simpler navigation so that you can find your account information quickly and easily.
Easier to make a payment
You said: "Make payments more user-friendly." 1
There’ll be fewer steps to the process and we’re adding help with PINsentry at every stage.
Easier to transfer money between your accounts
You said: "Make it easier to transfer money." 1
Fewer steps in the transfer process will make it simpler for you to transfer money between your accounts.
1. Comments from an Online Banking customer, March 2014