Account transfer service
As part of our continuing commitment to small and medium-sized businesses, Barclays has agreed the following timescales with the government to ensure accounts are transferred as quickly as possible.
The agreement covers sterling denominated business current accounts held by business customers in England and Wales with an annual group turnover up to and including £25 million.
Our minimum obligation is to meet these timescales 80% of the time and we aim to exceed this. Every six months we publish figures showing how well we have performed and you will find the latest figures below.
Moving to Barclays
|Service:||Provided that:||We will:|
|Set up your standing orders and Direct Debits in accordance with your instructions||We have written authority (either from you or your old bank) and a validated list of standing orders and Direct Debits||Set up your standing orders and give notice to the Direct Debit Originators by close of business on the 3rd working day following the working day of receipt of the regular payment details or at a specified or an agreed future date|
|Request from your old bank any available credit balance 3||We have written authority addressed to the old bank to action the balance transfer||Send the request to your old bank by close of business on the second working day following the working day of receipt of your written request or in sufficient time to meet an agreed future date for transfer|
|Transfer to your old bank funds to repay any overdraft at your old bank 3||We have written authority stating how much, including interest and charges, is to be transferred and you have given us sufficient cleared funds||Transfer funds to your old bank by close of business on the 2nd working day following the working day of receipt of the request or at an agreed future date|
Moving to a new banking provider
|Service:||Provided that:||We will:|
|Advise you and/or your new bank as requested of your standing orders and Direct Debits||We have written authority to action your request either directly from you or from your new bank||Forward the details to you or your new bank by close of business on the 2nd working day following the working day of receipt of your written request|
|Cancel your standing orders and Direct Debits||We have written authority to action your request either directly from you or from your new bank||Cancel your standing orders and Direct Debits by close of business of the 2nd working day following the working day of receipt of your written request or at a specified or an agreed future date|
|Transfer your available credit balance to yourself or your new bank 3||
We have written authority detailing how you want the payment to be made either directly from you or via your new bank (Please bear in mind that some payment methods have to be paid for)
Transfer your available credit balance to yourself or your new bank by close of business on the 3rd working day following the working day of receipt of your request
|In addition if requested close your account 3 4||
Close your account by the close of business on the 4th working day following receipt of your request
Upon receipt of sufficient cleared funds we will apply them to your account to clear any outstanding overdraft (including interest and charges)3
|Cleared funds are received quoting the correct account name, sort code & account number||Credit your account within 3 working days following the working day of receipt of the cleared funds|
In addition if requested we will close your account 3 4
|Close your account by the close of business on the 4th working day following receipt of the cleared funds|
Transferring security as part of the account switching process
The transfer of security may appear daunting – at Barclays we understand this and will do all we can to address any concerns that you may have.
We are committed to making the process of transferring security as simple and straight forward as possible, whether you are transferring to, or moving away from Barclays.
Generally, the type of asset and the individual circumstances involved govern the time the process takes. While there are third parties (such as solicitors and local authorities over which we exercise no control) to take into account, we will always aim to respond to your requests as soon as possible.
The following guide outlines our commitments to you and also explains what you can do to help. Your Barclays Business Manager can explain the process in greater detail and will provide you with further support and guidance.
Transferring security when moving to Barclays
Our commitment to you
If you're switching to Barclays and you need to borrow money, then we will:
- Meet with you as soon as possible to establish your borrowing requirements
- Identify whether we require security and if so, inform you of the type of security we will require
- Provide an indication of likely timescales (dependent upon the individual circumstances involved)
- Provide an indication of our costs (eg the cost of any professional valuation required)
- Liaise with third parties to ensure that matters progress without any undue delay
- Explain the process to you – including how you and your professional advisers (such as solicitors and your current bank) can assist us to progress the transfer
- Keep you updated on progress
- Aim to make funds available to you at the earliest opportunity
What you can do to assist the transfer
- Deal with requests for information from the bank and/or other third parties as speedily as possible
- Keep us informed of any changes to your circumstances
- Provide us with the necessary authority to enable us to carry out your request
If you transfer an account from Barclays to another bank and we fail to meet the timescales for transferring your Direct Debits, standing orders and/or account balances away from Barclays, you are entitled to claim compensation from us, provided that we have had all the necessary authorities/funds to carry out your request and the failure is not caused by someone other than Barclays.
Should any charge be levied by Barclays as a result of a failure to meet any of these service levels, Barclays will cancel such charge and, if necessary, reimburse you.
All claims for compensation should be submitted to your Barclays Business Manager in writing.
Please be sure that the account name, sort code & account number are shown in order for your claim to be processed promptly.
Barclays Account Transfer Service: Performance July – December 2013
The table shows the timescale for each part of the switching service which we agreed with the government to ensure accounts are transferred as quickly as possible. Our minimum obligation is to meet these timescales 80% of the time. For the period from July until September 2013, we are showing the performance of the old Barclays Account Transfer Service and the new Current Account Switch Service – which was introduced in September 2013. In the 6 months to December 2013, Barclays exceeded the minimum levels required for all of our commitments.
|Services : Moving to Barclays||Minimum obligation||Performance achieved|
|Account Transfer Service||Current Account Switch|
|Set up standing orders and Direct Debits||80%||100%||100%|
|Request from old bank any available credit balance||80%||99%||99.5%|
|Transfer funds to repay any overdraft at old bank||80%||100%||100%|
|Services : Moving to a new banking provider|
|Provide a list of standing orders and Direct Debits||80%||100%||100%|
|Cancel standing orders and Direct Debits||80%||99%||100%|
|Transfer available credit balance to new bank||80%||100%||99%|
|Close account following transfer of credit balance to new bank||80%||100%||n/a*|
|Apply cleared funds to clear any outstanding overdraft||80%||100%||99%|
|Close account after cleared funds are applied||80%||100%||n/a*|
|We will publish our performance again in August 2014.|
|*Account closure is not measured as part of the new Current Account Switch Service. Payments are automatically forwarded to the new account if presented to the old account for a period of 13 months.|
For further information on account switching, please contact your Barclays Business Manager.
1. Lines are open Monday to Friday 8 am – 8pm and Saturday 9am – 1pm. To maintain a quality service, we may monitor and record phone calls. Call charges
2. Lines open Monday to Friday, 8am – 7pm. To maintain a quality service, we may monitor and record phone calls. Call charges
3. These service levels do not apply if you are transferring a business current account with a secured overdraft. (Refer to section above for further information on transferring security).
4. These service levels do not apply if we have agreed with you or are otherwise reasonably entitled to withhold funds to meet unmet or future actual or contingent liabilities in relation to you.