Call charges and information

0845 – For BT residential customers, calls will cost no more than 4.5p per minute, plus 13.1p call set-up fee (current at March 2012). The price on non-BT phone lines may be different.

0870 – For BT residential customers, calls will cost no more than 8.5p per minute, plus 13.1p call set-up fee (current at March 2012). The price on non-BT phone lines may be different.

0844 [581/811/848 etc] – For BT residential customers, calls will cost no more than 5.5p per minute, plus 13.1p call set-up fee (current at March 2012). The price on non-BT phone lines may be different.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.


To maintain a quality service, we may monitor and record phone calls.

Important information

1. Lines are open Monday to Friday 8am-8pm and Saturday 9am-1pm. To maintain a quality service, we may monitor and record phone calls. Call charges

2. Lines open Monday to Friday, 8am-7pm. To maintain a quality service, we may monitor and record phone calls. Call charges