Site terms and conditions

References to 'you'; or 'your' are references to any person accessing this website ('site'). References to 'we', 'us' or 'our' are references to Barclays Bank PLC. References to 'Barclays Group' are references to us, our parent company and any companies we or our parent company totally or partly own at any time.

Company information

Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered number 1026167. Registered office: 1 Churchill Place, London E14 5HP.

Woolwich mortgages are sold and funded by Barclays Bank PLC and the mortgage contract is with Barclays. "The Woolwich" and "Woolwich" are trading names of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702).

Barclays Bank PLC is covered by the Financial Ombudsman Service (UK branches only).

Site terms

These terms and conditions govern your use of this site and by accessing it you agree to be bound by them.

Please note that if you are an existing Barclays customer, these terms will apply in addition to those contained in your Customer Agreement, an additional copy of which can be obtained from your local branch. All Barclays products and services are also subject to separate terms and conditions, which govern their use.

We reserve the right to change these terms and conditions at any time without notice by updating this posting and your continued access to or use of this site will constitute your acceptance of any such changes.

Use of site

We may, in our sole discretion, terminate your access to or use of this site for any reason, including without limitation where we believe that you have not acted in accordance with its terms and conditions.

This site is designed to be accessed from its homepage. Accessing a specific page within the site via a hypertext link may mean that you do not see important information about the site, the conditions for its use and Barclays PLC group.

Copyright, all rights reserved

The entire design and content of this site is the copyright of Barclays Bank PLC and all rights are reserved. All trade marks, including the Barclays eagle logo and the Barclays name, brand and trading names, logos and designs used on this site are the intellectual property of Barclays. The information contained on this site is for your personal use only. You may not download, reproduce, transmit or modify any part of the site without our prior written permission. You may only print out parts of this site for your own personal use.

Third-party products and services

Where we provide hypertext links or refer to third-party websites, such links are not an endorsement by us of any products or services in such sites. Your use of such links is entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such web sites or for any loss or damage, however arising, suffered as a result of their use. We have not verified the truth or accuracy and give no guarantees regarding the correctness, of the content of such sites.

This site may also contain some material provided by third parties and we accept no responsibility or liability for the accuracy of such material.

No third party is permitted to link any other website to this site or provide a link from this site to another website without obtaining our prior written consent.

The views expressed in any third-party guides or articles are the views of the author alone, and do not necessarily reflect the views of the Barclays Bank PLC Group nor should they be taken as statements of policy or intent of the Barclays Bank PLC Group. The Barclays Bank PLC Group takes no responsibility for the veracity of information contained in the third-party guides or articles and no warranties or undertakings of any kind, whether express or implied, regarding the accuracy or completeness of the information is given. The Barclays Bank PLC Group takes no liability for the impact of any decisions made based on information contained and views expressed in any third-party guides or articles.

The views expressed in any interviews are the views of the interviewee alone, and do not necessarily reflect the views of the Barclays Bank PLC Group nor should they be taken as statements of policy or intent of the Barclays Bank PLC Group. The Barclays Bank PLC Group takes no responsibility for the veracity of information contained in the interviews and no warranties or undertakings of any kind, whether express or implied, regarding the accuracy or completeness of the information is given. The Barclays Bank PLC Group takes no liability for the impact of any decisions made based on information contained and views expressed in any interviews.

No offer

Nothing on this site should be construed as a solicitation or offer, or recommendation, to acquire or dispose of any investment or to engage in any other transaction, or to provide any investment advice or service.

No warranty

Although we have taken all reasonable care to ensure that the information provided on this site is accurate, we give no warranties or undertakings of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information.

Opinions and any other contents on this site are provided by us for personal use and informational purposes only and are subject to change without notice.

Nothing contained on the site constitutes investment, legal, tax or other advice and is not to be relied on in making an investment or other decision. You should obtain relevant and specific professional advice before making any investment decision.

No liability

To the maximum extent permitted by law, we will accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses arising out of, or in connection with your use of, access to, or inability to use the site, or in connection with any error, omission, defect, computer virus or system failure, or loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damages, arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from this site.

We do not exclude our duties or liabilities under the Financial Services and Markets Act 2000.

We reserve the right to modify, suspend or discontinue, temporarily or permanently, the site or any part of it, with or without notice, at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the site.

Governing law

English law governs these terms and conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this site and these terms and conditions.

This site is designed for use in the UK and is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this site or such distribution or use would be contrary to local law or regulation. If you choose to access information on this site, it is your responsibility to comply with the applicable local, national or international laws and any use of this site outside the UK is entirely at your own risk. For guidance relating to your specific situation, please contact your legal adviser.

The products and services represented within this site are intended for UK customers only.

Important information about compensation arrangements: We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts, each account holder is treated as having a claim in respect of their share, so, for a joint account held by 2 eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank, including their share of any joint account, and not to each separate account.

For further information about compensation provided by the FSCS (including the amounts covered and eligibility to claim), please ask at any Barclays branch, refer to the website Financial Services Compensation Scheme or call the FSCS on 0207 741 4100 or 0800 678 1100. Please note, only compensation related queries should be directed to the FSCS.

Barclays Bank PLC may also accept deposits under the following trading names; Barclays, Barclays Bank, Barclaycard, Barclays Business, Barclays Capital, Barclays Commercial, Barclays Corporate, Barclays Direct, Barclays Financial Planning, Barclays International Private Banking, Barclays Local Business, Barclays Premier, Barclays Private Bank, Barclays Wealth, Standard Life Cash Savings and Standard Life Cash Savings & Mortgages. Deposits accepted from an eligible depositor under these trading names are combined for the purposes of deposit compensation from the FSCS. The FSCS is not applicable to deposits held at branches in the Channel Islands or the Isle of Man.

Your feedback

We want to hear from you if you feel unhappy with the service you have received from us. Letting us know your concerns gives us the opportunity to put matters right for you and improve our service to all our customers. You can complain in person at your branch, in writing, by email or by telephone. A leaflet detailing how we deal with complaints is available upon request in any of our branches, from the Barclays Information Line on 0800 400 100 or at www.barclays.co.uk. Alternatively you can write to Barclays, Leicester LE87 2BB.

Barclays Bank PLC is authorised and regulated by the Financial Conduct Authority. Should you remain dissatisfied after a full investigation by us, we will advise you of the appropriate organisation to whom you can refer for an independent and impartial investigation, and appropriate compensation arrangements.

Contacting us about this site

If you have any questions or comments about this site, these terms and conditions or this privacy statement, please contact us either by email using the form under 'Contact us' in the top menu bar or by sending a letter to our registered office address set out above.

Important information

1. Lines are open Monday to Friday 8am-8pm and Saturday 9am-1pm. To maintain a quality service, we may monitor and record phone calls. Call charges

2. Lines open Monday to Friday, 8am-7pm. To maintain a quality service, we may monitor and record phone calls. Call charges