The PINsentry card reader works with your card and PIN to generate unique, 1-time 8-digit codes for use in Online Banking. It provides an advanced level of protection against fraudsters.
You will need your PINsentry card reader for certain tasks in Online Banking:
- Paying someone for the first time
- Setting up a standing order
- Changing your contact details
- Changing your log-in preferences
- Changing your statement preferences
The only time you can pay someone for the first time without your PINsentry card reader is when you are making a payment to a company that appears on our approved list. This list is restricted to some of the UK's most popular companies.
When you first receive your card reader, it's ready to work straightaway although you should remove the warning label from the front.
Protect yourself from fraud
Never accept instructions to synchronise the PINsentry card reader – no synchronisation is necessary.
Never accept instructions from anyone asking you to enter an account number and amount into the PINsentry card reader unless you wish to make a payment to them.
When and how to use it
PINsentry users can log in with or without their card reader.
- If you log in with your card reader, you'll have access to all your Online Banking services.
- If you log in without your card reader, you can access most services but you won't be able to change your preferences, pay someone for the first time or set up a standing order.
- However, if you have logged in without your card reader and then decide you need to perform one of the PINsentry services, you don't need to log out. Just use the service as normal, and before we confirm the transaction we'll ask you to quickly identify yourself with PINsentry.
Identifying yourself with PINsentry while in Online Banking
If you're a PINsentry user and you've logged in without using your card, you'll be asked to authorise certain transactions with your card reader.
The process is similar to logging in but you may be asked to enter a reference number. If you're making a payment to a new payee or setting up a standing order, this reference will be the 8-digit account number of the person or company you are paying.
- For a single payment, you will also be allowed to enter the amount.
- The reader will supply you with an 8-digit code.
- Note that the card reader will turn itself off after 90 seconds of inactivity.
FAQs for PINsentry
My PINsentry card reader says 'PIN locked'. What does this mean?
If you enter your card PIN into the card reader 3 times incorrectly, the PIN will lock. You won't then be able to use your card. To unlock the PIN, visit any Barclays ATM and follow the on-screen instructions.
Can I use someone else's PINsentry card reader?
Yes. You can share a card reader but you can only use your own bank card and PIN. Only use a card reader from a trusted source. The Barclays PINsentry card reader has a label on the back. Please ensure that this label is intact before you use someone else's reader. The card reader is built to the UK Payments Administration standards and therefore you can also use card readers supplied by other UK banks.
Do I need to plug the card reader into my computer?
No. The card reader works remotely and is battery powered; the battery should last for between 5 and 7 years. The card reader does not need to be connected to your computer. It works independently based on your card and the information you enter into it.
Does the card reader synchronise with the computer?
No. The card reader doesn’t directly interact with your computer in any way. The card reader uses your card details to generate a unique code that is only valid at the time you want to access Online Banking. We will never email you asking you to enter details to synchronise the PINsentry card reader.
Which bank cards can I use in the PINsentry card reader?
You can use any of your Barclays Bank debit cards, unless we have sent you an alternative card – called a Barclays Bank authentication card.
I’ve forgotten my card’s PIN, can I still use the card reader?
No. You will need a PIN to use the card reader.
I’ve lost my authentication card.
Call us in the normal way or visit your local branch to order a replacement.
Can I use my card with my partner’s membership number?
No. Your card will only work with your individual membership number.
What happens if the card reader is stolen?
No one will be able to access your accounts on Online Banking using just the PINsentry card reader. If it does get stolen, call us in the normal way to order a new one.
What happens if I need a replacement card reader?
Call the Online Banking helpdesk on 0345 600 23231 (from outside the UK dial +44 2476 842063) to order a replacement. Lines are open from 7am to 11pm every day. Alternatively, you can replace the battery yourself. Battery details are on the label on the back of the card reader.
The card reader says: LAST PIN TRY.
If you twice enter your card PIN into the card reader incorrectly, the card reader will give you 1 last opportunity to enter the PIN correctly before it will lock. When the reader displays LAST PIN TRY, you must press ENTER before you can enter your PIN for the third time. This is your usual bank card PIN.
The card reader says: PIN LOCKED.
If you enter your card PIN into the card reader 3 times incorrectly, the PIN will lock and you won’t be able to use your card. To unlock the PIN, you will need to visit any Barclays ATM and follow the on-screen instructions.
The card reader says: THIS CARD IS NOT ACCEPTED or CARD IS NOT RESPONDING.
You may have inserted the wrong card, so please pull the card out, check and try again.
Audio card reader
If I cannot use the card reader due to a disability, what do I do?
We’ve designed the PINsentry card reader to make it easy to use for all. An audio PINsentry card reader is available customers who request Braille, large print statements and audio communications.
How to use the audio card reader:
- To activate the audio function, just switch it on by turning the dial upwards before you insert your card. You can listen either through its built-in speaker or by plugging in headphones.
- When pressing a key on the audio card reader, always ensure that you hear the voice prompt before pressing another key as keys pressed during the voice prompts will not be recognised.
- Press the CLEAR button straight after a voice prompt to repeat the voice prompt.
- When the audio function is switched off, you can press 0 to increase the size of the unique 8-digit code generated by the audio card reader. When the audio function is switched on, press 0 repeatedly to hear the code repeated back to you 1 number at a time. A single 'beep' will tell you when you reach the end of the code.
- The audio card reader does not need to be connected to your computer at any time. It works completely independently, based on your card and the information you enter into it.
- Your audio card reader is battery powered and does not need to be plugged in. The battery should last between 2 and 3 years.
1. To maintain a quality service, we may monitor and record phone calls. Read our call charges and information at www.barclays.co.uk/callcharges.