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Secure Mobile Banking Guarantee

Online and Mobile Banking Guarantee

When you use our Online Banking or Mobile Banking services, you're automatically protected by our Online and Mobile Banking Guarantee. This means that, if any money is taken from your account by a fraudster via these services we'll cover your loss – no matter how much money is taken from your account – as long as you've used them correctly.

 

Our promise to you

In the unlikely event that you fall victim to fraud on any of Barclays Mobile Banking services, we guarantee to cover your loss, providing that:

  • You haven’t given your Barclays Mobile Banking or Barclays Pingit 5-digit passcode to someone else
  • You haven’t sent us incorrect payment instructions
  • You’ve taken reasonable care when using Barclays Mobile Banking services
  • You let us know as soon as possible of any security breach, including potential breaches
  • You haven’t acted fraudulently
  • You’ve complied with the security requirements outlined in our Mobile Banking
    terms & conditions

How else are we protecting you?

  • One secure log-in protects your accounts and Barclays Mobile Banking and Barclays Pingit automatically log you out when you navigate away from the app or if you haven’t used it in 10 minutes
  • If you’re an Online Banking user, the Mobile PINsentry function in Barclays Mobile Banking app provides an extra level of protection for your more security-sensitive transactions, keeping your money safe from fraudsters
  • Your mobile security is our priority and you can take some steps yourself to make using our service even more secure

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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