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Barclays Pingit terms and conditions

CHANGES TO BARCLAYS PINGIT TERMS AND CONDITIONS

We have revised the Barclays Pingit Terms as follows:

  • to update Part G to refer to a new feature we are introducing in the app which will enable you to buy gift vouchers using the Barclays Pingit app

Please ensure you read and accept these terms and conditions to use Barclays Pingit. You can download a copy of the latest terms and conditions 160 KB from Barclays.co.uk/pingit.

 

BARCLAYS PINGIT TERMS AND CONDITIONS

Date effective: 28 May 2014

PART A - SUMMARY OF TERMS AND CONDITIONS

Barclays Pingit allows you to make or receive sterling payments of £1 or more using your phone.  You can also use Barclays Pingit to make international payments to Barclays customers in selected countries (‘Qualifying Countries‘). Barclays Pingit is only available to persons aged 16 years and above and businesses operating in the UK.  You must have a UK current account to use Barclays Pingit and you can register to make or receive payments or both. You can also use Barclays Pingit to send money to someone registered for Paym. 

To make payments, you must have a Barclays account or a Barclays Pingit account and register for the Barclays Pingit service to be linked to that account.  If you have a joint account, each account holder can register separately for the service.

Once registered, you can make payments by giving us the recipient’s mobile number (before doing this, please check they are happy for their number to be shared in this way and ensure the number you use is current and correct as we will not be responsible if you send money to the wrong payee).  When you give us an instruction to send money in Sterling to UK customers, we will send the money using Barclays Pingit. If the Payee is not registered for Barclays Pingit, we will check if they are registered for Paym (and send the money). If they are not registered for Paym, we will ask them to register with Barclays Pingit to receive the payment.  The money will then be sent once they register for Barclays Pingit and tell us which account to make the payment to. You can choose for the recipient to register for Barclays Pingit within 24 hours or 5 days of a payment being requested. If they do not register within this time, the payment will be cancelled.  We will tell you if this happens. International payments can only be made to customers in Qualifying Countries who have pre-registered for an appropriate Barclays service. A list of the Qualifying Countries is available in the app and on our website.

For payments to certain businesses, you can also make payments using a reference or scanning a code they give you. There is a maximum daily limit of £1, 500 for payments that you can make through the service using a mobile number but different limits may apply if you are a business or when you pay a business using a reference or code or you ask us to make an international payment.

To receive payments you must: (a) have a UK mobile number and a UK bank account which can receive payments through Faster Payments; (b) set up a Barclays Pingit account; or (c) register for Paym.  If you have a Barclays account but do not have a smartphone or you just want to receive Barclays Pingit payments, you can register online to do so. For personal customers, there is a maximum daily limit of £5,000 for all payments received through the service. Details of the limits that apply to business customers, Paym or international payments are available on request or from our website Barclays.co.uk/pingit. 

When you register, we can place restrictions or limits on how you use your Barclays Pingit account.   We will tell you of these restrictions and limits and the steps you need to take to get full use of the account. 

You can only send an invite to someone or request a payment from them if you have their permission, but you must not send unsolicited messages, repeat or mass requests or use the App in an inappropriate way. You should not use the App to request or collect any payments that are not owed to you or which are overdue. If you use the App to send an image or other content, you must ensure this is appropriate and the user is happy to receive it (we will tell you when we introduce this feature). Barclays takes no responsibility for any messages or requests you send or receive from others or their contents. 

Barclays Pingit also allows you to request goods or services (‘Products’) directly from participating merchants and pay for those Products using Barclays Pingit. Barclays only provides you a platform to enable you to buy directly from merchants and is not responsible for any contract you conclude with any merchant. If you want to cancel or change your order or you have a complaint or want a refund, you must get in touch with the merchant. Buying with Barclays Pingit is different from using a debit or credit card and if you have problems with the merchant, you will not be able to get a refund from your bank but you will need to contact the merchant directly.  

Barclays Pingit App only works with compatible devices running Android 2.2 and above iOS 4.2 and above or Blackberry OS 5.0 and above. You may need to upgrade the operating system on your device if we change the version(s) we support. You may not be able to install or use the App on a jail-broken or rooted device. Some features may not be available on all platforms or operating systems, visit our website for more information. 

You may be charged by your service provider for internet access on your Smartphone. 

When you register to use the app, we will link the app to your Barclays current account or Barclays Pingit account. The terms and conditions for your account will also apply to you – we call these General Terms here (but we may call them something else depending on whether you are a personal, business or Wealth customer).  

Visit Barclays.co.uk/pingit for more information (including limits that apply when using the service) and full terms and conditions.  Full terms and conditions can also be accessed through the App.   We can refuse to register you for Barclays Pingit and we can also ask you to complete registration at a Barclays branch.

PART B - APP TERMS

These additional conditions relate to the use of the Barclays Pingit App (‘the Service’) and supplement and amend the general terms which apply to the Barclays account or Barclays Pingit account you link to the Service (‘General Terms’).

1. USE OF COOKIES AND OTHER INFORMATION

1.1 The App uses cookies and similar technologies (‘cookies’) when you register, to authenticate you when you use the service, and to generally improve your experience on Barclays Pingit. By using Barclays Pingit, you accept our use of cookies as set out here. We use these cookies to collect information about your use of this App, for example, which areas you use most often and if you receive any error messages. This information helps us improve the App’s performance and your user experience and to develop our products and services for you and other users. This information may also be used to help us provide more meaningful and relevant communications to you. 

1.2 Certain functionality (such as uploading or downloading content to the App) will need to access information on your device to work. By using such functionality, you consent to the App accessing your device and information. If we can, we will ask you before the App accesses your device or information. You may also manage how the App accesses your device or information using privacy settings on your mobile device (for iOS) or by uninstalling the Pingit app (for Android) or via the usage settings option in the app’s menu.  

2. USE OF LOCATION DATA

2.1 Certain services, including the ATM finder, will make use of location data sent from your mobile device.  You can turn off this functionality at any time by turning off the location services settings for the Barclays Pingit App on your Mobile Device.  If you use these services, you consent to us and our partners' and licensees' transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services. You may withdraw this consent at any time by turning off the location services settings on your mobile device (for Android) or on the Barclays Pingit App (for other mobile devices).  

2.2 Access to Google Maps / Google Earth APIs through the Barclays Pingit App (iOS and Android versions) is subject to the separate Google Maps / Google Earth APIs Terms and Conditions available at http://www.google.com/accounts/TOS. Access to Maps (iOS) is subject to iOS Maps Terms of Use available at http://www.apple.com/legal/sla/.    

3. CONTACTING YOU

3.1 We will contact you from time to time about the Service, including marketing messages relating to the Service.  We will do this electronically, for example by email, text or other messages on the Barclays Pingit App or by telephone or post. 

3.2 We and other companies in the Barclays Group may contact you with information about our products and services (and those of specially selected parties) that may be of interest to you, in line with your marketing contact preferences provided to us either through the Barclays Pingit App or elsewhere.  All such communications will come from Barclays. We will never pass your information to a third party for them to use in their own direct marketing without your consent.

3.3 You may tell us at any time if you do not wish to receive marketing messages from us by contacting us as set out in your General Terms or by following any instructions we may include in the message we send to you. For example, a STOP message will appear at the foot of marketing text messages we send you.

4. SHARING YOUR INFORMATION

4.1 Barclays Pingit enables you to send or receive money and pay individuals, businesses or charities.  You authorise us to disclose your full name and Mobile Number when you use the App or when we process your request or display this information in messages sent to your Payees or recipients. This information is drawn from records that we already hold about your account and may be different to any names, nicknames or other pseudonyms you are known by or use when registering for Barclays Pingit. If you make a payment to a business or charity, we may disclose your name and account details to enable the charity or business to reconcile and/or apply the payment.

4.2 Barclays Pingit enables you to sync the app with the contacts in your address book. By using this functionality you consent to us accessing your contacts and storing the phone numbers on our servers solely for this feature. We will not collect or store any names, emails, addresses or other contact information from your address book. If you do not want to use this feature or do not want your registration to be visible to others using this feature, you can opt out at any time via ‘Settings’ or by calling us

5. USE OF THE APP 

5.1 The Barclays Pingit App is a form of online banking.  This means that provisions of the General Terms relating to online banking apply to operation of Barclays Pingit.  We may block or suspend your use of the App if you breach these provisions or our terms and conditions. 

5.2 In addition, you must: 

(a) ensure you comply with any local restrictions on downloading, using or otherwise exporting the Barclays Pingit App (including any encryption keys or similar content stored in the App)

(b) only install the Barclays Pingit App from a site or store approved by Barclays 

(c) not use Barclays Pingit in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the agreement, or act fraudulently or maliciously for example by hacking into or inserting malicious code into the Barclays Pingit App or iPhone, Android or BlackBerry operating systems or Paym

(d) not use Barclays Pingit to send inappropriate or illegal images or content, unsolicited messages, repeat or mass requests or to bully, harass or interfere with the rights of others

(e) if you are sharing an image, ensure you have the right to share it (such as consent from anyone appearing in the image)

(f) not use the Barclays Pingit App to request or collect any payments that are not owed to you or to request payments which are overdue

(g) not attempt to derive income from the use or provision of the service or any information (including personal information) you obtain through the Service, whether for direct commercial or monetary gain or otherwise

(h) not use Barclays Pingit in a way that could damage disable, overburden, impair or compromise the service, Paym, Barclays systems or security or interfere with other users;  and 

(i) not collect, collate or harvest any information or data from the service or our systems or attempt to decipher any transmissions to or from the servers running Barclays Pingit or Paym or attempt to use such information or data to create, amend or update your records or for any commercial or non-personal use such as marketing or promotional activities or sharing it with someone else

5.3 The Barclays Pingit App may utilise or include third party software and copyrighted material or may be subject to an open source license or other licence. Portions of the software are based in part on:  

iOS

(a) JSON (JavaScript Object Notation) licensed by Stig Brautaset (Copyright (C) 2007-2011 Stig Brautaset)

(b) CocoaLumberjack licensed under BSD License (Copyright (c) 2010, Deusty, LLC)

(c) OpenSSL toolkit under dual licences OpenSSL Licence (Copyright (c) 1998-2011 The OpenSSL Project) and Original SSLeay License (Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com))

(d) MIT license (Copyright (c) 2011 Matej Bukovinski)

(e) TTTAttributedLabel.m licensed under Copyright (c) 2011 Mattt Thompson (http://mattt.me); and

(f) iOS-Scratch-n-See Copyright (C) 2012 http://moqod.com Andrew Kopanev <andrew@moqod.com>

Android

(g) OpenSSL toolkit under dual licences OpenSSL Licence (Copyright (c) 1998-2011 The OpenSSL Project) and Original SSLeay License (Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com))

(h) The Android Software Development Kit used under licence from Google Inc; and 

(i) ZXing (Zebra Crossing) licensed under the Apache License, version 2.0 (http://www.apache.org/licenses) 

BlackBerry 

(j) The Legion of the Bouncy Castle (Copyright (c) 2000-2010 https://www.bouncycastle.org); and 

(k) ZXing (Zebra Crossing) licensed under the Apache License, version 2.0 (http://www.apache.org/licenses) 

iOS, Android and BlackBerry 

(l) W3C Software (Copyright © 1994-2001 World Wide Web Consortium, (Massachusetts Institute of Technology, European Research Consortium for Informatics and Mathematics, Keio University). All Rights Reserved. (https://www.w3.org/Consortium/Legal/2002/copyright-software-20021231)

5.4 If you provide feedback or ideas (‘suggestions’) on Barclays Pingit, you understand we may use your suggestions without any obligation to attribute them to you or to compensate you. You must not give us any information that is confidential, commercially sensitive or contains original creative work or is the intellectual property or proprietary property of you or another person. Any suggestions you make will automatically become the property of Barclays. 

6. SECURITY

6.1 Because the Barclays Pingit App can be used to make payments from your account, you must keep your mobile device secure and not logged into the App.  The conditions relating to payment instruments set out in the General Terms apply in relation to the Barclays Pingit App.  

6.2 If you suspect that someone else knows your passcode or other security details you must contact us immediately by calling us on 03332001012 or the number available on our website.  If you fail to do so, you may be liable for any unauthorised transactions on your account which are as a result of your security details becoming known to someone else.

6.3 After your initial registration we will never contact you to request your security details and we will not ask anyone else to do so on our behalf.  If you receive such a request then it is likely to be fraudulent and you must not supply your security details in any circumstances.  You should report any such activity to us immediately.

6.4 You must ensure that your account number, sort code, mobile number and other details provided are correct and up to date and notify us as soon as these change.

7. LIABILITY

7.1 If something goes wrong, we will be responsible to you as set out in the General Terms. 

7.2 We will however not be liable to you for any losses you suffer or costs you incur because:

(a) you are unable to access or use Barclays Pingit for any reason or there is a delay in its use

(b) any device, hardware or software you use in connection with the App is damaged or corrupted or fails to work

(c) the App does not work as you expect, does not meet your requirements or contains errors or defects or we fail to correct these

(d) you did not receive any SMS notifications in a timely manner

(e) you sent, received or shared an inappropriate or illegal image or content or breached the rights of another person; or

(f) there is a reduced level or failure to provide any service caused by any third party service providers including software providers and mobile operators

8. HELPDESK

For assistance in your use of Barclays Pingit please call 03332001012. This service will be available from 7am to 11pm everyday excluding Public Holidays.

9. CHANGES TO BARCLAYS PINGIT TERMS AND CONDITIONS

9.1 We can change the terms and conditions at any time in accordance with the General Terms by sending you an SMS with details of the change or notifying you of a change when you next start the Application or visit our website. The new terms will be displayed on-screen and you may be required to read and accept them to continue your use of Barclays Pingit. 

9.2 From time to time updates to the App may be issued via the Apple App Store, Google Play Store, BlackBerry App World or other application store or download location from which the App is available. Depending on the update you may not be able to use the App until you have downloaded the latest version and accepted any new terms.

PART C - SEND TERMS

These additional conditions relate to the use of the Barclays Pingit service and supplement and amend the general terms which apply to the Barclays account or Barclays Pingit account you link to the service (‘General Terms’). 

1. REGISTERING YOUR ACCOUNT

1.1 Before you can make payments you must register and match your mobile number with a qualifying Barclays account or a Barclays Pingit account.  

1.2 Any payments you receive from other Barclays Pingit users will be paid into your linked Barclays account or Barclays Pingit account.

2. MAKING PAYMENTS

Sterling payments 

2.1 Once registered to make and receive payments, you can make a payment to anyone with a UK bank account (‘the Payee’) by providing their UK mobile number.  We will send the money using Barclays Pingit and if the Payee is not registered, we will attempt to send the money using the Paym service. If they are not registered with Paym, we will, we will ask them to register with Barclays Pingit to receive the payment. The payment using Barclays Pingit can be made only once the Payee has registered for the service and provided us with their account details. You can choose for the recipient to register within 24 hours or 5 days to receive the payment (please ensure you keep enough funds in your Barclays account or Pingit account to meet the payment). We will send them a text message asking or reminding them to register.  By using the service to make a payment you are asking us to make the payment once we receive those details.  If we have not received those details as requested, the payment will be cancelled. 

International payments 

2.2 You can also use Barclays Pingit to send money to Barclays customers registered to receive Barclays Pingit international payments in specified countries (‘Qualifying Countries’). A list of Qualifying Countries is available in the App and on our website. You must check with the Payee that they are registered to receive international payments before attempting to send them a Payment. If they are not, we will tell you when you attempt to make the payment.

Other conditions for making payments 

2.3 You must get the Payee’s consent before giving us their number.

2.4 Each payment must be for at least £1 and you can make payments of up to a maximum of £1, 500 in any one day. Different limits may apply if you register as a business customer or when paying someone using Paym. 

2.5 We can refuse to process a payment for the reasons set out in the General Terms or if we reasonably believe that you have not met any of these additional conditions.   

2.6 A Payee can receive a maximum of £5, 000 in any one day unless the Payee is a business customer or registered to receive international payments only in which case a different limit may apply.  We will refuse to process a payment if it would exceed that limit. 

2.7 You can send a request for a payment or include a personal message (such as a picture) for the Payee when making a payment but the request or message must not contain personal details and must be appropriate and not offensive or breach the rights of another person. Barclays takes no responsibility for any message or request you send or receive from others or its contents or how it is used or shared. We do not have to screen your messages, but if we do and find inappropriate or illegal content, we may block, reject or remove the message and report to relevant authorities.

2.8 By selecting a contact when using the App to make a payment or send a message, you consent to the Barclays Pingit App accessing data in your address book.

3. GIFT AID PAYMENTS AND DONATIONS

3.1 If you ask us to make a payment to a charity, we may ask you if you want to add Gift Aid to your donation through accepting a Gift Aid declaration.  If you accept this declaration, you are giving your consent for us to send to the charity certain personal information we hold about you, including your mobile number, name and address.  We will share this information with the charity on the basis they will only use it to collect the Gift Aid payment or contact you to administer the payment.

3.2 We will tell you if your App does not allow you to send charitable payments and may process your payment in a mobile browser if you are making a donation.  

4. MISTAKEN PAYMENTS

When making a payment, you must ensure the Payee information (including the mobile number or, where you use a reference or code to generate the payment information, the payee, payment reference and amount) is current and correct, otherwise the payment may be returned or made to the wrong payee.  We will not be liable to you if the payment is sent to the wrong person as a result but will try to recover the payment in accordance with the General Terms.   

5. CHARGES

5.1 We do not charge you for sending Sterling payments in the UK through Barclays Pingit (network charges may apply for using the App). International payments will be subject to charges and exchange rates as set out in the General Terms.  

5.2 If you are a business customer, you may incur standard charges for making payments as set out in your tariff. Barclays Pingit transactions are treated as a form of online banking payment. Charges associated with ‘Automated Debit’ or ‘Electronic Payment (out)’ will be applicable to business customers on certain tariffs for funds being paid out of their business current account.

PART D - RECEIVE TERMS

You can register to receive payments using Paym or Barclays Pingit (or both). This section applies to when you register to receive payments using Barclays Pingit. For terms that apply to Paym, please refer to Part F. 

1. REGISTERING YOUR ACCOUNT

1.1 Before you can receive payments using Barclays Pingit you must register and match your mobile number with either: (i) a UK current account to which payments can be made through the Faster Payments network; (ii) your Barclays current account; or (iii) a Barclays Pingit account. If you are registering with your Barclays account only to receive payments, these additional conditions supplement and amend the general terms which apply to the Barclays account or Barclays Pingit account you link to the service (‘General Terms’).

1.2 The payer will indicate when you need to register for the service to receive the payment (this can be 24 hours or 5 days). We will send you a text message advising you that a payment is pending and when to register.  We can also send you a reminder. If you do not register as requested, we will cancel the payment and you must contact the payer to arrange an alternative means of payment.  

2. AUTHORITY TO DEBIT ACCOUNT

2.1 By registering for the service, you confirm that you are the intended recipient of the money which our customer is paying to you.  If, using this service, you receive any payments by mistake, you must tell us as soon as possible and return the payment to us.  

2.2 You hereby authorise the bank holding your account to debit that account and return the amount of the payment to us.  If the bank is unable to do this, you agree that we can disclose your details to the payer so that they can take action to recover the mistaken payment.  

3. RECEIVING PAYMENTS

3.1 Once you have registered, we will send the payment to your nominated account.  In doing this we are acting as payment service provider for the payer and are not providing any service directly to you, unless that account is held with us.  

3.2 You can receive a maximum of £5,000 in any one day unless you are a business customer, in which case a different limit may apply to you.  We will refuse to process a payment if it would exceed that limit. 

3.3 You authorise us to display the full name of the account and your Mobile Number to the payer when they input your mobile number into the App. This information is drawn from records that we already hold about your account and may be different to any names, nicknames or other pseudonyms you are known by or use when registering for Barclays Pingit.

3.4 Your registration for the service does not create any obligations on us in relation to the receipt of payments by you (unless your account is held with us).  Our obligations are to Barclays Pingit users sending you money.  In particular, we may make changes to these Receive Terms and how other Barclays Pingit users can make payments to you, and can end your ability to receive payments through the service, at any time without first notifying you of those changes.

3.5 You must not generate, distribute, or offer to any Payee, any code or reference for use with the App unless you have our prior written permission to do so.

4. CHARGES

We do not charge you for receiving payments through Barclays Pingit (network charges may apply for using the App).  Barclays Pingit transactions are treated as a form of online banking payment for Barclays Business customers. Charges associated with ‘Automated Credit’ or ‘Electronic Payment (in)’ will be applicable to business customers on certain tariffs for funds being paid into their business current account.

5. INFORMATION ABOUT YOU 

5.1 If you are using your Barclays current account to receive payments, we will use your information as set out in the General Terms.

5.2 If you are registering an account you hold with another bank, we will use any information you provide to us in connection with receiving payments only for the purposes of administering those payments and to contact you about Barclays Pingit including sending you text message about the promotions relating to the Service.  

5.3 You may tell us at any time if you do not wish to receive marketing messages from us by contacting us as set out in your General Terms (if you are a Barclays current account customer) or by following any instructions we may include in the messages we send to you. For example, a STOP message will appear at the foot of marketing text messages we send you.

5.4 If false or inaccurate information is provided or fraud is suspected, details may be passed to fraud prevention and credit reference agencies. Law enforcement agencies may access and use this information. The information recorded by fraud prevention agencies may be accessed and used by organisations in the UK and in other countries. Please contact us if you want to receive details of the relevant fraud prevention agencies.

5.5 We and other companies in the Barclays Group will use your information for assessment and analysis (including behaviour scoring, market and product analysis and market research), to develop and improve our services to you and other customers and protect our interests. We and other companies in the Barclays Group may also use your information for market and product analysis in order to generate statistical reports which may be shared with external non-Barclays companies for their own use. These reports are aggregated and will not contain any information that identifies you.

5.6 We may give information about you and how you use Barclays Pingit to the following:

(a) other companies within the Barclays Group and our relationship partners

(b) companies and organisations who provide a service to us or are acting as our agents (including their sub-contractors), on the understanding that they will keep the information confidential

(c) companies and organisations that assist us in processing transactions made via Barclays Pingit (including but not limited to payment processing service providers)

(d) anyone to whom we transfer or may transfer our rights and duties under this agreement; or

(e) any third party as a result of any restructure, sale or acquisition of any company within the Barclays Group, provided that any recipient uses your information for the same purposes as it was originally supplied to us and/or used by us

Otherwise we will keep information about you confidential unless we have a duty to disclose it or law or regulation allows us to do so for legitimate business purposes.

5.7 If we transfer your information in accordance with condition 5.6(a), 5.6(b) or 5.6(d) to a person, office, branch or organisation located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and, where appropriate, to use your information strictly in accordance with our instructions.

5.8 We will retain information about you after your registration for Barclays Pingit is cancelled, or if your application is declined or abandoned, for as long as permitted for legal, regulatory, fraud and other financial crime prevention and legitimate business purposes (such as contacting you about Barclays Pingit).

5.9 You can ask for a copy of the information we hold about you by writing to us. A fee will be charged for this service.

6. BARCLAYS PINGIT ACCEPTANCE MARK 

If you are a business customer you may download a Barclays Pingit acceptance mark (the ‘trade mark’) from our website Barclays.co.uk/pingit and use it to indicate that you accept Barclays Pingit payments from your customers. You acknowledge that the Barclays Pingit acceptance mark is a trade mark of Barclays and by downloading or using it you agree to comply with all guidelines and conditions we publish on using the trade mark and not to interfere with or challenge our rights to the trade mark or do anything that may bring Barclays or the trade mark any harm or disrepute.  All use that you make of the trade mark will be for the benefit of Barclays and you acknowledge that we may at our sole option withdraw the trade mark from use at any time.

PART E – BARCLAYS PINGIT ACCOUNT TERMS

The general conditions of the Customer Agreement with us (Barclays Bank PLC) apply to the use of the Barclays Pingit Account (the ‘Account’).  These can be found at our website Barclays.co.uk/pingit.  The following additional conditions also relate to the Barclays Pingit Account and supplement and amend the general conditions.

1. OPERATING THE ACCOUNT 

1.1 The Account is an e-money account which can be used to make or receive payments through the Barclays Pingit Smartphone Application (‘the App’).  You can only operate your Account through the App.  

1.2 You can top up or fund your Account up to any amount:

(a) by direct transfer (for example using Online or Telephone banking) from any of your other UK bank accounts

(b) by standing order

(c) by paying in cash over the counter at a Barclays branch; or 

(d) using a debit card or any other means we advise you from time to time 

1.3 You can only receive payments up to a maximum of £5,000 per day into your Account from other Barclays Pingit users.  If a payment is sent to you that will cause you to exceed this limit, we will return it to the Sender.

2. REDEEMING FUNDS AND MAKING PAYMENTS 

2.1 You can redeem the funds in the Account at any time by using the App to transfer funds to the UK bank account you used when opening your account.  No fee will be charged for redeeming the funds. If you ask to redeem more than £2,500 at any one time, your request may be subject to additional security checks which will be carried out before the instruction can be processed.  2.2 You can also use the Account to make payments using the Barclays Pingit service, as provided for in the terms for that service. 

2.3 You cannot make payments in any other way. 

3. PLACING LIMITS ON YOUR ACCOUNT 

3.1 Depending on the information you provide when registering for the Service, we may require you to complete registration at a Barclays branch or to provide us with further information before you can use the Account.  Sometimes we may also place limits on the amounts you can send, receive or withdraw using the Account. We will tell you these limits when you register and the steps you need to take for us to remove them.

3.2 If you do not take those steps within 12 months of opening the Account or before you reach any of the above limits, we will either suspend your use of the Account or allow you to continue using it for another 12 months it if we successfully verify your identity and address using details we already hold. This will involve a credit reference agency checking your details against the particulars on any database (public or otherwise) to which they have access. The credit reference agency will keep a record of this check which may be used to help other companies to verify your identity but this will not affect your credit rating. 

4. TRANSACTION INFORMATION

You will be able to access through the App information about recent payments into and out of the Account.  If you ask us to, we will also provide details about transactions in writing.

5. INTEREST

No interest is payable on this Account. 

6. CLOSING THE ACCOUNT

The Account can be closed at any time in accordance with the general conditions.  If you have not redeemed the funds in your Account within 6 years of the Account being closed, we will have no further obligation to repay the funds.

PART F – PAYM TERMS AND CONDITIONS

These additional conditions apply when you send someone money using Paym or register to receive Paym payments. They supplement and amend the general terms which apply to your Barclays account or Barclays Pingit account (‘General Terms’).

1. PAYM

Paym is a new service operated by the UK Payments Council that allows you to send or receive money through your bank or building society app using a mobile number. You can register with Barclays to receive Paym payments. If you have the Barclays Pingit app, you can also send payments to other customers registered for Paym. 

2. REGISTERING FOR PAYM 

Before you can receive payments using Paym you must register and match your mobile number with your Barclays account or if you have one, your Barclays Pingit account. You can only register one account against the mobile number you register for Paym – if you are already registered for Paym with another bank or building society, you will need to deregister your existing account first before re-registering with Barclays or your new provider. 

3. YOUR INFORMATION 

3.1 When you register for Paym, your mobile number, account name and details (‘your information’) will be shared with the following (who are also bound to keep your information secure and confidential) so that it can be stored in a secure database which will be accessed by others who want to send you money:

(a) the Mobile Payments Services Company Limited (‘the Operator’) – this is the company appointed by the UK Payments Council to operate the Paym service 

(b) the service providers and agents (including their subcontractors) of the Operator

(c) other financial institutions who are members of Paym (for example banks or building societies); and 

(d) employees and contractors of any of the above persons.

3.2 Once you register, other Paym users (for example customers of other financial institutions who are members of Paym) will be able to look up the Paym database to confirm your details before sending you money. They will see your account name – this will be drawn from records that we already hold about your account and may be different to any names, nicknames or other pseudonyms you are known by or use. 

3.3 By registering for Paym, you agree that we will use and share your information as explained in this clause. We will also use your information as set out in your General Terms. 

4. SENDING MONEY USING PAYM  

4.1 You can send money to anyone registered for Paym using the Barclays Pingit app (or any of our other apps or services we tell you from time to time). We will tell you any limits or conditions that apply at the time you make the payment. 

4.2 When you instruct us to send money using a mobile, we will try to send the money using Barclays Pingit first. If the Payee is not registered for Barclays Pingit, we will then try to send the money using Paym. If they are not registered for Paym, we will contact them to let them know that to receive the money you are trying to send they will need to register for Barclays Pingit as set out in the Barclays Pingit Terms and Conditions. You agree to us processing your instruction this way and confirm you have the Payee’s consent before giving us their number.

5. RECEIVING PAYMENTS

Once you have registered, any money sent to you using Paym will be paid into your nominated account. We will tell you any limits or conditions that apply when you register for Paym. 

6. AUTHORITY TO DEBIT ACCOUNT

By registering for Paym, you confirm that you are the intended recipient of the money sent to you using Paym.  If you receive any payments by mistake, you must tell us as soon as possible and return the payment to us.   

7. KEEPING YOUR DETAILS UP TO DATE 

It is essential that you ensure any information we hold about you is correct and up to date. You must tell us as soon as possible if you change your mobile number or any of your details so that payments can be sent to the correct account.  

8. CHARGES

We do not charge you for using Paym (network charges may apply for using our apps or other services).  Paym transactions are treated as a form of online banking payment for Barclays Business customers. Charges associated with ‘Automated Credit’ or ‘Electronic Payment (in)’ will be applicable to business customers on certain tariffs for funds being paid into their business current account

9. ENDING THE SERVICE 

We can stop you using or accessing Paym as set out in the General Terms. We can also suspend or remove your registration 

(a) if we reasonably believe your registration has or is likely to have been compromised; 

(b) if we suspect any fraud in respect to your registration or account; or

(c) if your account is closed or switched.

PART G – BUYING WITH BARCLAYS PINGIT 

SUMMARY AND KEY POINTS 

Barclays Pingit allows you to request goods or services (‘Products’) directly from participating merchants and pay for those Products using Barclays Pingit (‘Buyit’). You can also use Barclays Pingit to pay for an order when accessing participating merchants’ websites or apps (‘Mobile Checkout’) or buy gift vouchers from selected merchants (‘Buy a Gift’). The Barclays Pingit terms and conditions as supplemented by these terms apply to your use of Barclays Pingit to make an order, buy gift vouchers and/or pay for Products. The key points to note from these additional conditions are:

  • Platform provider only: Barclays is not the provider of any Products and only provides a platform that allows you to initiate transactions with merchants and/or pay them for Products
  • Barclays not the seller: You will be buying directly from the relevant merchant and not from Barclays
  • Payment process: Barclays will pay the merchants from your account or Barclays Pingit account on your instruction when either you confirm your order for Products from a merchant or you opt to pay using Barclays Pingit from within a merchant's own app or website
  • Sale contract with merchant: Your contract for a Product will be with a merchant. Pressing the ‘Confirm Order’ button or confirming a payment by pressing the ‘OK’ button does not mean a contract has been formed – your contract will be formed in accordance with the relevant merchant's terms and conditions
  • Refunds and Complaints:  Any refunds or complaints will be dealt with by the relevant merchant in line with its terms and conditions
  • Processing your data: Barclays will, where necessary, pass your personal details to the relevant merchant to allow it to consider and fulfil your order

Visit Barclays.co.uk/pingit for more information (including limits that apply when using the service) and full terms and conditions.  Full terms and conditions can also be accessed through the App.

BUYING WITH BARCLAYS PINGIT TERMS AND CONDITIONS

These additional conditions relate to the use of the Barclays Pingit service to order Products from and/or pay merchants outside the Barclays Group. They supplement and amend the general terms which apply to the Barclays account or Barclays Pingit account (‘General Terms’). 

1. THE PLATFORM: BARCLAYS ROLE 

1.1 You can use functionality in Barclays Pingit (such as Buyit, Mobile Checkout or Buy a Gift) to order Products from and/or pay merchants outside of the Barclays Group. 

1.2 When using the Buyit or Buy a Gift functionality in Barclays Pingit, Barclays acts as a platform provider only, sending your order for a Product or gift voucher to the relevant merchant and acting on your instruction to send a payment to that merchant. 

1.3 As you are instructing Barclays to make a payment directly from your account or Barclays Pingit account you do not get any user protection under any credit or debit card scheme rules (such as the MasterCard and Visa schemes).

1.4 The advertisement of a product by a merchant, the presentation of QR, or other relevant, codes (‘Codes’) and the scanning of those Codes are not offers to sell any particular Product or a promise that the relevant Product is available for you to buy from a merchant. 

1.5 Making an order and/or payment through Barclays Pingit does not create a contract between you and Barclays for the supply of any product.  Buyit enables you to make an offer to buy a Product and it is up to the merchant to accept your offer. Mobile Checkout is solely a payment service that you can use to instruct Barclays to pay a merchant from within the merchant's own app or website. Buy a Gift allows you to buy a gift voucher from a merchant. In all circumstances, any contract that is formed for the supply of Products is only between you and the relevant merchant. 

1.6 When you use Buyit, each merchant will set out the terms of their contract with you but in no event will a contract be formed until the merchant has confirmed to you by email that it has received and is processing your order.

1.7 Barclays Pingit only allows for transactions for Products to be delivered within mainland UK.

2. PAYMENT

2.1 Once you confirm an order and/or payment for a Product, we will send the payment for you to the merchant for the full price of the Product including delivery charges and taxes. 

2.2 You cannot cancel or change the payment as it is processed straight away. If you cancel an order or are entitled to a refund or have a complaint, you must contact the merchant directly. 

2.3 Barclays will not deduct a fee from your payment.

3. PRODUCTS AND MERCHANT

3.1 The merchant (and not Barclays) is responsible for:

(a) creation of Codes and the information returned by the Barclays Pingit App when you scan a Code, make an order or when Barclays Pingit interfaces with a merchant’s app or website

(b) availability of, fulfilling any order placed by you for, supply of, delivery of, returns of and refunds in relation to any Product, including whether a delivered Product conforms to the description provided within the Barclays Pingit App; 

(c) activation of gift vouchers or replacement of any lost or stolen gift vouchers; and 

(d) the quality, safety or legality of the Products advertised, the accuracy of the description of the Products or the ability of merchants to sell and deliver the Products

3.2 You undertake to Barclays to comply with any terms and conditions you agree with a merchant.

4. BARCLAYS LIABILITY

4.1 Barclays is not responsible, and has no liability, to you for each of the matters in Condition 3 above and/or in respect of:

(a) any Product complying with its specification or its fitness for any purpose, or whether it is free from defects or is of merchantable quality 

(b) any dealings or contract between you and any merchant 

(c) the solvency of any merchant or that any merchant will or is able to comply with its terms and conditions presented to you within the App

(d) any loss we could not predict at the time you gave us an instruction; or  

(e) any loss of business, loss of goodwill, loss of opportunity or loss of profit

5. PERSONAL DATA AND INFORMATION

5.1 When you confirm an order request using Barclays Buyit functionality, you authorise Barclays to provide the following to the relevant merchant:

(a) your name and address, and (if different) the name and address of the person to whom you wish the Product delivered

(b) your age (in case it is necessary for the merchant to comply with age restrictions on the supply of Products)

(c) your email address and Mobile Number; and

(d) the relevant transaction details

(collectively the ‘Information’).

5.2 The merchant's use of the Information will be governed by its own privacy policy or terms and conditions. Barclays will not pass any other information about you to merchants.

5.3 You confirm to Barclays that you have all necessary permissions to provide the Information to Barclays, and that the Information is accurate and up-to-date.  If you give us Information about other people (if you are ordering a Product for someone else), then you confirm that they have authorised you to give us their Information and for us to provide it to the relevant merchant.

5.4 When you buy a gift voucher using Buy a Gift or confirm payment with Barclays Pingit Mobile Checkout, Barclays will not provide any Information to the relevant merchant.

5.5 If there is a dispute about a transaction initiated using the App, you agree that Barclays may release any information it holds about that transaction to the relevant merchant and/or any person adjudicating the dispute, such as a court, mediator or arbitrator. 

5.6 We collect, use, share, analyse and store personal and financial information about you – which may include information about your health and lifestyle, and transactional data so that we can provide and continuously improve our products and services.

6. OTHER

6.1 Clause 5.2(g) of Part B of the Barclays Pingit Terms does not apply to your use, or any resale, of any Product you might acquire from a transaction initiated using the app.

6.2 These additional conditions are governed by the laws of England and Wales.

 

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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