Type your surname (family name) as it appears on your most recent statement.
If your surname has changed, go to your local branch with proof of the change (eg, your marriage certificate) to get your details amended. You should then call us on 0845 600 2323* (outside the UK dial +44 2476 842063) so that we can change your log-in details.
*Lines are open Monday to Sunday, 7am to 11pm. For call charges information, visit barclays.co.uk/callcharges. To maintain a quality service, calls may be monitored or recorded.