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Barclays Track It – frequently asked questions

General

Is the Barclays Track It site secure?

Barclays Track It is fully secure and the details you use to log in will be encrypted. We also don’t include specific details about your application, complaint or agreement, as the service is only designed to show you where we are in the process of dealing with it.

The information displayed in Barclays Track It is wrong, what do I do?

Please give us a call and we'll sort this for you.

Business lending: 0333 202 7445

Buy to let mortgages: 0800 022 4022

I submitted my application/process before Barclays Track It went live. Can I still use the service?

Unfortunately not. Barclays Track It will only display applications or processes that had been started when the service was launched.

Why haven’t I received a text message when Barclays Track It is showing a progress update?

This may be because the update happened outside of normal hours. For example, we can’t send text messages on a Sunday. We suggest you always use Barclays Track It to see status updates.

What do the status colours mean in Barclays Track It?

The steps within Barclays Track It are:

  • White – Not started
  • Grey – In progress
  • Blue – Complete

We won’t mark a step as complete until we’ve completed all the work. A business lending application, for example, may have the valuation

My browser won’t display Barclays Track It correctly, what shall I do?

Barclays Track It is best viewed in Internet Explorer or Firefox. We'll be looking at improving the service in other browsers and mobiles throughout 2013.

Buy to Let

What steps are there to a buy to let mortgage application that I can follow in Barclays Track It?

After you've submitted your application, one of our underwriters will assess your case and confirm any further requirements.

As part of the underwriting process, we will need a valuation (or re-valuation) of the property that you want to buy with your buy to let loan. This is normally carried out by one of our surveyors, who will arrange it directly with you.

Once the valuation has been completed and a satisfactory report received, and all lending criteria have been satisfied, we'll send you an offer letter.

We typically need 5 working days to complete your mortgage once we've received all the required documentation.

For a guide to all stages of the buy to let mortgage process, please visit our Buy to Let Centre .

Why do I get an error in Barclays Track It saying my buy to let mortgage application is not available to view?

You may have entered an incorrect case reference number or an incorrect postcode. The postcode you need to use is the postcode of the residential address that we currently have on file for you. It's also possible that your application tracking record has expired. Please re-enter your case reference number and postcode. If you're still having problems, please contact your mortgage adviser.

How do I contact you about my buy to let mortgage application in Barclays Track It?

Please call us on 0800 022 4022.

Business Lending

My valuation is complete. But in Barclays Track It, it says it's ‘being processed'?

An asset may have been valued as part of your business lending application but you may have others that need to be valued.

Your application status will only move to the next stage once all valuations have been completed.

Why do I get an error in Barclays Track It saying my application is not available to view?

You may have entered an incorrect case reference number or an incorrect postcode. The postcode you need to use is the business postcode registered with us. It's also possible that your application tracking record has expired. Please re-enter your case reference number and postcode. If you're still having problems, contact your Business Manager.

In Barclays Track It, why are ‘valuation’ and ‘security’ always shown as blue for unsecured loans?

We don’t need valuations or confirmation of security with unsecured loans so the status will always be shown as blue for ‘valuation’ and ‘security’ in Barclays Track It.

How do I contact you about by business lending application in Barclays Track It?

Please call us on 0845 300 9641.

What steps are there to a business lending application that I can follow in Barclays Track It?

After you've submitted your application, we'll assess your application and, if successful, we'll send you an offer letter. You'll need to sign it and return it to us while we continue to set up your loan. If your application includes multiple products, we will show this step as complete in Barclays Track It when we've produced all of your offer letters.

For some lending cases, we will need a valuation (or revaluation) of the security that applies to your loan. This is normally carried out by one of our valuers, who will arrange it directly with you.

If your application involves us taking security over multiple assets, we will show each sub-stage as complete in Barclays Track It when all of the valuations have been ordered or received.

We then need to be sure that the relevant paperwork is in place to ensure that your loan is secured on the relevant asset or assets. Once we've received all the documentation, we typically need 7 working days to complete your loan. If you need it completed quicker, please let us know and we'll do our best to help. If your application involves us taking security over multiple assets, we will show each sub-stage in Barclays Track It as complete when all of the paperwork has been have been issued or received.

For a guide to all stages of the lending process, please refer to our Quick Start Lending Guide.

The application that I’m following in Barclays Track It is taking too long to process. Who do I contact?

Please check our Quick-Start Guide for information on how long you can expect your lending application to take. If you still need to contact us, please call 0845 300 9641. Please quote your case reference number.

Important information
 
1. Lines open Monday to Friday, 8am-7pm. To maintain a quality service, we may monitor and record phone calls. Call charges
2. Lines are open Monday to Friday 8am-8pm and Saturday 9am-1pm. To maintain a quality service, we may monitor and record phone calls. Call charges