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Want help with the internet?
Meet our Digital Eagles

More than 7,000 Barclays employees are waiting to answer your questions about the internet. It's a free service across the UK and it's open to everyone – even to people who don't bank with us.

Just ask in branch

Who are they?

A friendly team of experts

Our Digital Eagles are Barclays employees who have a passion for the internet – and they're happy to share their expertise with anyone who needs it, free of charge. There are more than 7,000 Digital Eagles across the UK.

Watch this short video to see the Digital Eagles in action.

What do they do?

Digital Eagles

Internet advice in plain English

If you want help mastering the internet, our Digital Eagles can give you practical advice without any confusing jargon. They'll teach you the basics – and give you tips on how to build your confidence and make the most of the internet.

Digital Eagles

Sharing the knowledge we've learned

The Digital Eagles originally helped people working at Barclays to understand the internet. With more than 9 million people in the UK1 lacking basic online skills, we decided to share what we’d learned to help make sure that no one misses out on what the internet has to offer.

Digital Eagles

Answering all your questions

The Barclays Digital Eagles don't just provide help with questions about banking. You can get advice on anything from sending emails to shopping online and protecting your privacy. We can also get you started with our Barclays Mobile Banking app and set you up to make mobile payments with Barclays Pingit .

Just ask in branch

Digital Eagles

Helping your business and community

If your business needs some help getting to grips with the internet, our Digital Eagles can provide practical training. They also lead 'Tea and Teach' events for groups in local branches, community centres and care homes, where you can learn with like-minded people in a friendly group.

Just ask in branch to find out more.

Tea and Teach

Digital Eagles

Pop along to a Tea and Teach session

We hold Tea & Teach sessions across the UK. They're free, friendly, and a great way to build your confidence using the internet. We provide the tea and coffee, you provide the questions – and you can bring your friends along, too.

How-to videos

Build your confidence with the internet and our banking app

Watch our videos for practical tips on how to get started with some useful online services. You'll also find guides on how to set up and start using the Barclays Mobile Banking app.

A quick guide to setting up the Barclays Mobile Banking app

Digital Eagle Yan shows you how to download the app before explaining the steps you need to take to register the app to your Barclays account.

A step-by-step guide to registering your app with PINsentry

This video shows each screen you’ll see while registering for the app in detail, and you can pause it as you go along to register at your own pace.

Keep your computer free of viruses

If you bank online with us, you can get free security software from Kaspersky. Digital Eagle Aleksander explains how to protect your Windows or Apple Mac computer.

How to make a payment

If you’ve paid someone before in Online Banking, then you can pay them using the app. Like transfers, you can pay straight away or choose a specific date.

 

Stay safe when using the internet

If you're concerned about online safety, we’ve got some help for you. Digital Eagle Alexsander gives tips on how to create secure passwords, avoid email scams and use the internet safely.

How to use Mobile PINsentry

Mobile PINsentry is built into the app, and we’ll show you how to use it in the same way that you use your card reader. It's just as safe.

Chat to your friends online with Skype

Digital Eagle Emma shows you how to set up Skype on your tablet or smartphone and create an account. You can even start video chats if your device has a camera, and most 'calls' are free.

How to report a lost or stolen card direct from your app

If your card is lost or stolen, it's important to let us know as soon as possible. Barclays Mobile Banking makes it easy to report it so we can protect your account.

Transfer money between your accounts

Need to transfer money from your savings to your current account? It's really easy to do in the app – transfer the cash straight away or on a date of your choice.

How-to guides

Get practical help with computers and the internet

If you’re looking for a helping hand, our easy-to-understand guides provide practical tips on a wide range of computer topics. Just click the title to open or download them 2. To get the guides in Braille, large print or audio, call 0800 400 100 3 (via Text Relay).

Tell your friends

Digital Eagles

Know someone who could do with a helping hand? Share this page with them on Twitter or facebook.

 

Meet a Digital Eagle

Digital Eagles

Just pop into your nearest branch and ask how you can get help from one of our Digital Eagles.

Got an idea?

Digital Eagles

If you've thought of a way to make our Digital Eagles programme better, submit your idea on our Your Bank page.

More from Barclays

Digital Eagles

Find out how we can help with your banking needs, as well as savings, loans, mortgages and more.

Important information
 
1. Source: http://www.bbc.co.uk/learning/overview/assets/digital_capabilities_2014.pdf
 
2. To view PDF files, you will need a PDF file viewer installed on your computer.
 
3. To maintain a quality service, we may monitor or record calls. Call charges
 

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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