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Want help with the internet?

Our Digital Eagles have a passion for the internet – and they're happy to share their expertise. You can meet them at one of our free Tea & Teach sessions, held in branches across the UK. You bring the questions and we'll provide the answers, along with the tea and coffee.

Walking Footballers

Do you know someone that the Digital Eagles could help?

Our Digital Eagle, Aron Clark, helped Roy Atkinson and his friends promote their Walking Football games online.

If you know somebody who needs help to set up a new social group or club online, bring them along to a Tea & Teach session.

The sessions are free and anyone can come along, even if they don’t bank with us.

If you know somebody who needs help to set up a new social group or club online, bring them along to a Tea & Teach session or browse our videos and written guides.

Get involved in walking football 480 KB  

Tea & Teach

Digital Eagles

Pop along to a Tea & Teach session

We hold Tea & Teach sessions across the UK. They're free, friendly, and a great way to build your confidence using the internet. We provide the tea and coffee, you provide the questions – and you can bring your friends along, too.

Who are the Digital Eagles?

Need help mastering the internet?

Our Digital Eagles can give you practical advice without any confusing jargon.

And they don't just answer questions about banking. You can get advice on anything from sending emails to shopping online and protecting your privacy.

We can also get you started with our  Mobile Banking app  4 and set you up to make mobile payments with  Barclays Pingit  5.

How-to videos

Build your confidence with the internet and our banking app

Watch our videos for practical tips on how to get started with some useful online services. You'll also find guides on how to set up and start using the Barclays Mobile Banking app.

Setting up community groups

An online community group can open the door to new friends and experiences. This video shows you some of the tools you can use to make new contacts – or start your very own club.

A quick guide to setting up the Barclays Mobile Banking app

Digital Eagle Yan shows you how to download the app before explaining the steps you need to take to register the app to your Barclays account.

A step-by-step guide to registering your app with PINsentry

This video shows each screen you’ll see while registering for the app in detail, and you can pause it as you go along to register at your own pace.

Keep your computer free of viruses

If you bank online with us, you can get free security software from Kaspersky. Digital Eagle Aleksander explains how to protect your Windows or Apple Mac computer.

How to make a payment

If you’ve paid someone before in Online Banking, then you can pay them using the app. Like transfers, you can pay straight away or choose a specific date.

 

Stay safe when using the internet

If you're concerned about online safety, we’ve got some help for you. Digital Eagle Alexsander gives tips on how to create secure passwords, avoid email scams and use the internet safely.

How to use Mobile PINsentry

Mobile PINsentry is built into the app, and we’ll show you how to use it in the same way that you use your card reader. It's just as safe.

Chat to your friends online with Skype

Digital Eagle Emma shows you how to set up Skype on your tablet or smartphone and create an account. You can even start video chats if your device has a camera, and most 'calls' are free.

How to report a lost or stolen card direct from your app

If your card is lost or stolen, it's important to let us know as soon as possible. Barclays Mobile Banking makes it easy to report it so we can protect your account.

Transfer money between your accounts

Need to transfer money from your savings to your current account? It's really easy to do in the app – transfer the cash straight away or on a date of your choice.

How-to guides

Get practical help with computers and the internet

If you’re looking for a helping hand, our easy-to-understand guides provide practical tips on a wide range of computer topics. Just click the title to open or download them 2. To get the guides in Braille, large print or audio, call 0800 400 100 3 (via Text Relay).

Freeformers
Content produced in association with Free:Formers

Tell your friends

Digital Eagles

Know someone who could do with a helping hand? Share this page with them on Twitter or facebook.

 

Meet a Digital Eagle

Digital Eagles

Just pop into your nearest branch and ask how you can get help from one of our Digital Eagles.

Got an idea?

Digital Eagles

If you've thought of a way to make our Digital Eagles programme better, submit your idea on our Your Bank page.

More from Barclays

Digital Eagles

Find out how we can help with your banking needs, as well as savings, loans, mortgages and more.

Important information
 
1. Source: http://www.bbc.co.uk/learning/overview/assets/digital_capabilities_2014.pdf
 
2. To view PDF files, you will need a PDF file viewer installed on your computer.
 
3. To maintain a quality service, we may monitor or record calls. Call charges
 
4. Terms, conditions & restrictions apply. You must have a Barclays current account and be aged 16 or over to use Barclays Mobile Banking.
 
5. Terms & conditions apply. You must be 16 years or above and have both a UK current account and mobile number to use Barclays Pingit.
 

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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