e-savings

Key product information for our savings accounts - e-savings

Additional conditions

These additional conditions relate to the e-Savings account and supplement and amend the general conditions of your Customer Agreement with us (Barclays Bank PLC). In the event of any inconsistency between these additional conditions and the general conditions of the Customer Agreement, these terms will apply in relation to the e-Savings account.

1. Availability

1.1 To have this account you must be at least 18 and resident in the UK for tax purposes. You can only have three e-Savings accounts at any given time held either in sole or joint names.

1.2 This account cannot form part of any Openplan or offset mortgage arrangement.

2. e-savings Account Terms

2.1 You can only operate your account using our online banking service.

Payments into and out of the account

2.2 You must make an initial deposit of £1 when you open the account.

2.3 Once the account is open you can make deposits of any amount at any time until the amount in the balance (including any interest paid we have added to the account) is £2,000,000.

2.4 If you go over this limit we will return the amount of the balance that is in excess of £2,000,000.

2.5 You can only make a payment into the account: (a) by transfer from your Barclays account(s) using Barclays online banking service; (b) by standing order; (c) by another transfer made directly to the account from a UK bank account;

2.6 You can make payments out of the account at any time without notice but only by transfer of funds to another of your Barclays accounts using Barclays online banking service.

Interest

2.7 Current interest rates are set out in our interest rate leaflet and on our website.
 

Cooling Off
If you are not happy with your account, you have a 14 day period in which to contact us to cancel your account or switch to another account. This period begins on the date your account is opened or the date you receive your terms and conditions and other account information, whichever is the later. If you contact us within this period to cancel or switch your account, we will refund any account fees you may have paid. However, if you cancel or switch your account at a later date, you will not be refunded the account fees that you have paid. If you wish to cancel or switch your account, you should tell us by writing to Barclays Bank PLC, Leicester Servicing Centre, Leicester LE87 2BB.
 

Your Feedback
We want to hear from you if you feel unhappy with the service you have received from us. Letting us know your concerns gives us the opportunity to put matters right for you and improve our service to all our customers. You can complain in person at your branch, in writing, by email or by telephone. A leaflet detailing how we deal with complaints is available on request in any of our branches, from the Barclays Information Line on 0800 400 100 ²  or at www.barclays.co.uk Alternatively you can write to Barclays, Leicester LE87 2BB.

If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR (Tel: 08000 234 567 ² ). The Financial Ombudsman Service is an organisation set up by law to give consumers a free and independent service for resolving disputes with financial firms. Details of those who are eligible complainants can be obtained from the Financial Ombudsman Service.