Hearing or speech services

Making banking easier

We’ve developed ways to help you if you’re deaf, hard of hearing or have a speech impairment.

  • BSL interpretation in-branch

    British Sign Language (BSL) is the most widely used sign language in the UK – and we’re the only bank that offers you instant access to online BSL interpretation for branch appointments. You can also ask us to book a face-to-face interpreter to attend your appointment if you prefer.

    Request a SignVideo session for instant interpretation

    Our SignVideo service gives you access to an online BSL interpreter for your appointment at a branch. We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen.

    If you’d like to use instant interpretation, just let us know when you book your appointment. We’ll then provide the iPad and set up everything so the SignVideo interpreter is ready to assist you during your appointment. If you need any help, a member of the branch team will be on hand.

    Book a face-to-face BSL or deafblind interpreter

    If you’d prefer to have an interpreter assist you with your meeting in person, we can arrange for a registered BSL or Deafblind interpreter to attend.

    Contact a branch  to book a face-to-face interpreter – we may need up to 2 weeks’ notice to arrange the meeting.

  • Hearing-induction loops

  • Online Banking

  • Text Relay/NGT

  • Barclays Mobile Banking

Other ways we can help you.

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

Our latest developments

Keeping you up-to-date

We’re committed to inclusive design and accessible services – using new technology to make banking easier for you.