Hearing or speech services

Making banking easier

We’ve developed ways to help you if you’re deaf, hard of hearing or have a speech impairment.

  • SignVideo from home

    Our SignVideo service helps you call any of our phone numbers and talk to us safely if you use British Sign Language (BSL). It connects you to an interpreter who can communicate your sign language to the adviser.

    It’s available from 8am to 6pm. Monday to Friday (not including bank holidays). Watch this video to see how to set up and use it.

    Before you can use SignVideo, you’ll need to read and accept these terms and conditions:

    The Barclays Group uses and retains details you give about yourself and others to provide quotes, to manage your account, for research or analysis and to prevent fraud. These details, which may include health and conviction information, will be shared with insurers, agents and fraud-prevention agencies for these purposes. If we transfer data to an overseas organisation, we’ll ensure they apply the same level of protection as we’re required to apply.

    We use credit-reference and fraud-prevention agencies to make credit, identity, fraud and other enquiries about you and people financially associated with you. Credit-reference agencies (CRAs) will check the details supplied against any particulars on any database they have access to, public or otherwise. They’ll keep a record of our search, which can be accessed by other organisations, and this may impact your ability to obtain more credit within a short period of time. Your information will also be shared with fraud-prevention agencies. If you go on to borrow from us, we’ll share information about you, and how you manage your borrowing with CRAs, which may be used by other organisations to make decisions. The information that you provide may also be used by Barclays and CRAs for research, analysis and product-development purposes.

    By proceeding, you’re confirming your agreement to these checks being undertaken as necessary.

    Calls will be recorded for training and quality purposes.

  • BSL interpretation in-branch

  • Hearing-induction loops

  • Online Banking

  • Text Relay/NGT

  • Barclays Mobile Banking

Other ways we can help you.

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

Our latest developments

Keeping you up-to-date

We’re committed to inclusive design and accessible services – using new technology to make banking easier for you.