British Sign Language (BSL) is the most widely used sign language in the UK – and we’re the only bank that offers you instant access to online BSL interpretation for branch appointments. You can also ask us to book a face-to-face interpreter to attend your appointment if you prefer.
Request a SignVideo session for instant interpretation
Our SignVideo service gives you access to an online BSL interpreter for your appointment at a branch. We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen.
If you’d like to use instant interpretation, just let us know when you book your appointment. We’ll then provide the iPad and set up everything so the SignVideo interpreter is ready to assist you during your appointment. If you need any help, a member of the branch team will be on hand.
Book a face-to-face BSL or deafblind interpreter
If you’d prefer to have an interpreter assist you with your meeting in person, we can arrange for a registered BSL or Deafblind interpreter to attend.
Contact a branch to book a face-to-face interpreter – we may need up to 2 weeks’ notice to arrange the meeting.