Our aim at Barclays is, and has always been, to provide accessible services for all our customers, including those who are older and who have disabilities. We've started to make progress, and we realise there is still more to do in this area in order for us to become the most accessible financial services provider, but we are determined to do it.
We take our responsibilities in this area very seriously, and regularly engage with disability organisations and charities to access their knowledge about the needs of people with disabilities, and how best to improve our products and services. We welcome the insight that this regular dialogue brings.
We also hold more focused discussions with panels of customers, shaping the way we deliver our service changes.