Using words and numbers

Tailored solutions to make banking with us easier

If you have difficulty with words and numbers, we've got a range of services designed to help. 

  • Audio cash machines

    Our audio cash machines (also known as audio ATMs or talking cash machines) can help you safely and independently withdraw cash and use other services, such as getting your balance, topping up a mobile phone and ordering statements. They’re also useful if you have dyslexia or learning difficulties. More than 98% of our cash machines provide this service.

    We designed them with people who have visual impairments and other access requirements, and they’ve won a Technology 4 Good Award for accessibility and were recognised by the Royal National Institute for Blind People with an Exemplar Service Award in 2013.

    Just insert your own headphones (any with a standard 3.5mm jack plug, like the one on a phone or MP3 player, will work) into the audio output socket on the front of the cash machine and listen to the options. An audio guide will then talk you through the available transactions.

    The cash machine panel includes Braille labels, as well as raised numbers on the keys and a funneled entry point for your card.

  • Braille, large print and audio communications

  • Changing your card PIN

  • Chip-and-sign cards

  • High-visibility debit cards

  • Online banking

  • Telephone banking

  • bPay by Barclaycard

Other ways we can help you

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

Our latest developments

Keeping you up-to-date

We’re committed to inclusive design and accessible services – using new technology to make banking easier for you.