Barclays Accessible Services

Accessible communications

We've adapted our communications so they can be accessed in a wide variety of ways. Any information about our products and services can be supplied in a choice of formats within a reasonable timescale. Just let us know what you need.

Barclays Information Line 0800 400 100*

Find out more about our facilities and services: call our Information Line on 0800 400 100* between 8am and 8pm Monday to Friday or between 9am and 5pm on Saturday.

Other ways to contact us

You can get the following account information in alternative formats such as Braille, large print and audio:

Letters from your branch
Bank statements
Barclaycard statements
Mortgage offers, statements and correspondence
The PIN and card advice for your debit card or Barclaycard
Telephone and online banking passcodes and membership numbers
Other information on request

Call the Information Line to order what you need or order the information you require online and you'll receive your item(s) by post.

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Accessible Services for our Customers (PDF)

Software Requirement: to read a pdf (portable document format) you'll need Adobe® Acrobat Reader®. For information on accessibility, visit the Access Adobe Website. Adobe, Acrobat and Acrobat Reader are trademarks of Adobe Systems Incorporated.

* Calls to 0800 numbers are free if made from a UK landline. The price on non-BT phone lines may be different. Non-BT customers should contact their service providers for information about the cost of calls. To make sure we maintain a high quality service we may monitor or record phone calls.