Barclays Accessible Services

Current issue - Chip and PIN

Chip and PIN cards have been introduced to help stop card fraud. A card with a chip in it is harder to copy, and using a PIN makes it less likely that a card can be used fraudulently.

Chip and PIN Helpline 0870 4133 233*

Find out more about our facilities and services: call our Information Line on 0800 400 100** between 8am and 8pm Monday to Friday or between 9am and 5pm on Saturday.

Other ways to contact us

Since 14 February 2006, everyone who has a Chip and PIN card can no longer sign for purchases -they have to use the PIN instead. Chip and PIN cards have successfully reduced card fraud in Europe and UK retailers are hoping they will do the same here.

But what if you have problems using a PIN? If you have a disability which makes using a PIN difficult (either because of dexterity problems, visual impairment or difficulty remembering the number), get in touch and we'll tell you about the options you have when paying by card.

Also, if the PIN you have been given is difficult to remember, you can easily change it for one that is more memorable. Simply go to any cash machine, put your card in and follow the instructions to change your PIN to something of your choice.

Help With This Site

Get In Touch

Downloads

Accessible Services for our Customers (PDF)

Software Requirement: to read a pdf (portable document format) you'll need Adobe® Acrobat Reader®. For information on accessibility, visit the Access Adobe Website. Adobe, Acrobat and Acrobat Reader are trademarks of Adobe Systems Incorporated.

* Calls to 0870 numbers will cost no more than 7.5p per minute (current at December 2005) for BT customers. The price on non-BT phone lines may be different.

** Calls to 0800 numbers are free if made from a UK landline. The price on non-BT phone lines may be different. Non-BT customers should contact their service providers for information about the cost of calls. To make sure we maintain a high quality service we may monitor or record phone calls.