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Frequently Asked Questions
Find the answers to some frequently asked questions here.
Barclays Information Line 0800 400 100*
Find out more about our facilities and services: call our Information Line on 0800 400 100* between 8am and 8pm Monday to Friday or between 9am and 5pm on Saturday.
What is Typetalk?
Typetalk is a service managed by the RNID. You need a Textphone to use it, which is an adapted telephone with a display screen and keypad, to enable you to 'type' your conversation. You can use any of the phone numbers on this site by dialing 18001 and then the normal telephone number.
For example, to call the Barclays Information Line, you would dial 18001 0800 400 100. When the call is answered, a Typetalk operator joins in to help you. The Typetalk service is available 24 hours a day, 365 days a year.
What is Text Direct?
Text Direct is the framework provided by BT which allows Typetalk operators to have 'text' conversations with Textphone users. For more information on Typetalk and Text Direct, visit www.typetalk.org.
How accessible is my branch?
All our branches are being improved to make them more accessible. To check what facilities are available in your branch, call our Information Line, or find your nearest branch and check the facilities available.
Can someone show me how to use online banking?
Yes. Simply ask a Customer Advisor in branch or try our online banking demo.
Is online banking safe?
We're one of the UK's largest online banks and we have market-leading security and safety measures in place on our websites. Our Online Banking Guarantee promises that in the unlikely event that you innocently suffer internet fraud on your account, we guarantee to cover the loss -no matter what the amount. Read more about our security policies.
Are your accessible services available to business customers as well as personal customers?
Online banking is a free service for both personal and business customers. You pay only to connect to the internet and it only takes five minutes to register for the service online. However, some facilities detailed are not available through the Business Online Banking Service.
I'm having difficulty doing my day-to-day banking. Can I give permission for someone (a friend, relative or carer) to help me with it?
Yes. This situation is called Third Party Access and it's easy to arrange. Find out how to set up Third Party Access on your account.
I'd like to be able to do the banking for a disabled relative / friend / person I look after, who can't do it for themselves. Is it possible?
Yes, it's called Third Party Access. You will need to have certain documents to prove you have permission to manage someone else's money on their behalf. Find out more about Third Party Access.
What is Third Party Access?
Third Party Access is when someone is given permission to access your account and manage your money on your behalf. The person given Third Party Access might be a relative, friend or carer who can carry out day-to-day banking tasks and make sure your money is managed properly. Find out more about Third Party Access.
What do I have to do about Chip and PIN?
Since 14 February 2006, everyone who has a chip and PIN (Personal Identification Number) card can no longer sign for purchases - they have to use the PIN instead. If you have a disability which makes using a PIN difficult (either because of dexterity problems, visual impairment or difficulty remembering the number), get in touch and we'll tell you about the options you have when paying by card. More on chip and PIN.