Barclays Accessible Services

Accessible services for customers with hearing or speech impairments

We want to provide the right kind of help at the right time, including in-branch communications aids and interpreters for more complex financial discussions. We're always developing and improving our range of services for hearing impaired customers.

Barclays Information Line 0800 400 100*

Find out more about our facilities and services: call our Information Line on 0800 400 100* between 8am and 8pm Monday to Friday or between 9am and 5pm on Saturday.

Other ways to contact us

In branch

All our branches have at least one hearing induction loop at the counter that acts as a transmitter for hearing aid users, and a portable induction loop for conversations away from the counter.

Some products are more complex than others, so we can provide professional sign language interpreters to help sign language users with more in-depth discussions. This service is free but we do need to know in advance -just contact the branch.

Using the phone

You can call us using a Textphone (an adapted telephone with a display screen and keypad) to enable you to 'type' your conversation. You can use any of the numbers on this website by dialing 18001 and then the normal telephone number.

For example, to call the Barclays Information Line, you would dial 18001 0800 400 100. When the call is answered, a Typetalk operator joins in to help you. The Typetalk service is available 24 hours a day, 365 days a year. More on Typetalk and Text Direct

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Accessible Services for our Customers (PDF)

Software Requirement: to read a pdf (portable document format) you'll need Adobe® Acrobat Reader®. For information on accessibility, visit the Access Adobe Website. Adobe, Acrobat and Acrobat Reader are trademarks of Adobe Systems Incorporated.

* Calls to 0800 numbers are free if made from a UK landline. The price on non-BT phone lines may be different.

** Calls to 0845 numbers will cost no more than 3p per minute, minimum call charge 5p, (current at December 2005) for BT customers. The price on non-BT phone lines may be different. Non-BT customers should contact their service providers for information about the cost of calls. To make sure we maintain a high quality service we may monitor or record phone calls.