Barclays Accessible Services

Our commitment to you

We're committed to meeting all our customers' needs. This means fulfilling the requirements of the Disability Discrimination Act and ensuring we provide equal access to our products and services for all our customers.

Barclays Information Line 0800 400 100*

Find out more about our facilities and services: call our Information Line on 0800 400 100* between 8am and 8pm Monday to Friday or between 9am and 5pm on Saturday.

Other ways to contact us

We want to play our part in the movement that is changing people's views of disability. We aim to provide expert advice and support on any difficulties faced by disabled people using banking services.

This involves listening to our customers and constantly reviewing our services to make changes that benefit us all. We've already made banking easier by:

Giving you a choice of how you access our products and services
Training our staff to become more aware of different needs and ways they can help
Providing accessible telephone and online banking services for day-to-day needs
Changing many of our branches to make them more accessible

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Accessible Services for our Customers (PDF)

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* Calls to 0800 numbers are free if made from a UK landline. The price on non-BT phone lines may be different. Non-BT customers should contact their service providers for information about the cost of calls. To make sure we maintain a high quality service we may monitor or record phone calls.