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Telephone Banking
You can do your banking from home over the telephone if you prefer. Telephone banking is a free, easy-to-use service, and it's particularly useful for visually impaired customers.
Register for telephone banking: call 0845 755 5555* between 7am and 11pm, 7 days a week.
Just give us a call
You can access your account and a wide range of services by telephone. You can:
- Pay bills
- Make transfers
- Get verbal statement details such as your up-to-date balance
- Order printed statements, new cheque books and paying-in books
- Open new accounts or apply for some products and services.
Give us a call to find out what's on offer.
Once you've registered, call 0845 734 5345* for our Telephone Banking service. We have a 24-hour push button service for straightforward enquiries, or you can speak to an advisor between 7am and 11pm, seven days a week. You can use a combination of telephone and online banking if that suits you best.
If you can't use telephone banking and want to speak to someone directly, call the telephone banking number. There's no need to select any options, just stay on the line. Your call will automatically go through to an operator who'll ask for your membership number. You'll be asked to quote two random numbers from your passcode. Once identified, you can access your account.
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