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Accessible services for customers with visual impairments
If you're partially sighted or blind, there are practical ways we can help. We can provide alternative formats of our brochures and paperwork such as statements, PIN numbers and letters, and we can make it easier for you to sign and pay for things.
Barclays Information Line 0800 400 100*
Find out more about our facilities and services: call our Information Line on 0800 400 100* between 8am and 8pm Monday to Friday or between 9am and 5pm on Saturday.
We can provide:
- Cheque / credit book templates to help you write cheques, credit slips and signatures
- Credit / debit card templates to assist you in signing
- A bank note gauge to help you identify different value notes
- Credit slips and cheque book reminder slips in cheque books with a hole punched in the stub to differentiate them from cheques
- Our guide 'I'd like to use a Barclays cash machine' for tips on using cash machines for visually impaired customers. You can also read more about how we've made our ATMs more accessible
You can get any brochure in Braille, large print, audio or standard print now. Order the information you require and you'll receive your item(s) by post.
For the following requests please contact your branch or via telephone banking:
- The PIN advice for your Barclays debit card in Braille, large print and audio
- Letters from your branch in Braille, large print and audio
- Statements in large print or Braille, with a folder to keep them safe
- Barclaycard statements in Braille, large print or audio
- Mortgage information, including current offers, statements and correspondence, in Braille, large print or audio