About the PINsentry card reader

The PINsentry card reader is a small hand-held device you insert your Barclays Bank debit or Authentication card into. It works with your card and PIN to generate unique eight-digit codes for use in Online Banking.

You'll need to use your card reader every time you log-in to Online Banking and when you set up a payment to someone new for the first time and where you haven't previously saved their details. At each stage, our Online Banking pages will give you screen-by-screen instructions.

Important information about the card reader

YOUR CARD
HEADPHONE SOCKET
VOLUME DIAL (PLUS ON/OFF SWITCH)
You can turn the audio function on or off with this dial and adjust the volume. When the audio function is switched on you will hear a 'click' sound.
LCD SCREEN
Warning label to be removed before used
SPEAKER (ON REVERSE)
IDENTIFY
You will be prompted to press this key after you have inserted your card as part of the Online Banking log-in process.
RESPOND
This key will not initially be used for Barclays PINsentry.
SIGN
You will be prompted to press this key after you have inserted your card as part of the process when you make an Online Banking payment to someone new. You will then be prompted to enter your card PIN followed by details of your payment.
CLEAR
Press this key to repeat a voice prompt or delete one number at a time if you make an error.
0 KEY - LARGER VIEW/REPEAT CODE
When the audio function is switched off, you can press the 0 key to increase the size of the unique eight-digit code. When the audio function is switched on, you can press the 0 key to hear the code repeated back to you.
ENTER
You will be prompted to press this key after you have entered your card PIN in the card reader, or after you have entered other requested information.