Barclays is committed to the Business Banking Code which sets out the governing principles of a bank's dealings with its business customers with a turnover up to £1M. You can obtain a free copy of the Business Banking Code from your relationship manager or from any branch. Alternatively you can visit the web sites of the British Bankers' Association or the Banking Code Standards Board where a copy of the Business Banking Code can be read or downloaded.
Should you have cause to complain about any of our products or services, please contact a member of the branch staff who will be pleased to help you. To understand our complaints handling procedure you can ask a member of branch staff to explain or alternatively read about it on How to complain.
The Banking Code does not apply to customers of branches on the Channel Islands or the Isle of Man or in other locations outside the UK.
Barclays Bank PLC is covered by the Financial Ombudsman Service (UK Branches only). For details, please contact
The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London, E14 9SR.
Telephone: 0845 080 1800
email: enquiries@financial-ombudsman.org.uk
web site: www.financial-ombudsman.org.uk
Barclays products and services are made available through a wide choice of delivery channels to meet the varied needs of our customers, for example the branch network, post, telephone and the Internet.
