Cashback FAQs

See what you need to know

1. What is cashback?

Cashback is a free service that enables Barclays Online and Mobile Banking customers to get money back on goods, services and travel through exclusive partnerships with premium brands and leading retailers.

To explore cashback, just log in to Online Banking and select 'Cashback' from the top navigation bar or under 'My accounts'.

2. Is cashback free?

Yes, cashback is free and exclusive to you if you're registered for Online Banking or Mobile Banking. You can save money through cashback offers, discounts and money-saving services.

3. Do I have to be a Barclays customer to use cashback?

Yes, and you'll need to have registered for Online Banking, too. Cashback is available automatically if you have an eligible Barclays account. ISAs and student accounts can't receive cashback and so can't use cashback. In that case, you can set up a Barclays Online Banking account here.

4. Do I have to create a cashback account to use it?

No, as long as you're a Barclays Online Banking customer, you can use cashback straight away by logging into Online Banking and selecting the 'Cashback' link in the top navigation bar.

Once you start shopping, you'll have to register with each of our cashback partners before you can shop on their site.

5. Can I open a new Barclays account to start using cashback?

Yes, open a new Barclays Personal or Barclays Business account and register for Online Banking and you'll be able to take advantage of all the rewards and services cashback has to offer as soon as your account is up and running.

6. How do I start using cashback?

Log in to Online Banking and select 'Cashback' from the top navigation bar or by clicking on the cashback widget.

This will take you to the cashback homepage, where you can see all the brands, services, rewards and discounts on offer. Select any of the partners you want to explore and start shopping – it's that simple. All you need to do is register with each partner, which takes just a few minutes. Then you can start shopping as much as you like – for yourself, your friends or your family.

7. How do I claim a reward, discount or service with cashback?

Just make sure you shop using the cashback site to book your travel, buy a product or switch energy supplier. All you need to do is register with the partner – which takes just a few minutes. Once that's done you can start using cashback. Your rewards, discounts or services will appear automatically on your cashback pages.

To find out how to use cashback, go to How do I start using cashback?

8. When will I get my cashback?

That depends on the purchase you made. If you booked a trip with Expedia, please allow 30 working days after your trip is completed for your cashback to be deposited to your account. If you bought something through cashback , it'll take 35 to 45 working days from when your purchase has been confirmed by the retailer for the cashback to be deposited into your account. If you switched broadband, TV or home phone suppliers with Simplifydigital, it will take up to 48 working days from when your switch is confirmed.

9. Why do you need my email address?

We need your email address so that our cashback partners can create an account for you that's used to manage your purchases, cashback or savings and contact you regarding your purchases or bookings.

10. Will my banking information ever be shared with a cashback partner?

No, we won't share your secure bank details with anyone. Transactions you make through cashback will be treated like any other transaction using your Barclays account – with utmost security.