Terms and conditions for online offers

About online offers

Terms and conditions for services you access using our Online Banking service and the Barclays Mobile Banking app.

These terms apply to offers relating to Simplifydigital, Energyhelpline, cashback and Expedia ‘the Websites’ accessed via the Barclays Mobile Banking app (BMB) and our retail Online Banking service (ROLB) ‘the Service’.

These legal terms are between you, the customer, and us, Barclays Bank plc.

Who can use the Service

To benefit you must be at least 18 years old and have an eligible account with Barclays. You must also be a BMB or ROLB customer.

Cashback

You can earn cashback on eligible switches and purchases using the Service. You must access the Websites via BMB or ROLB to be eligible for cashback, not via the Websites directly. Please see the cookies section of the terms for further information. Any cashback will be a set price as set out in the relevant cashback offer.

Unless you tell us otherwise the account into which cashback is paid will be (in order of priority) your personal current account, personal savings account, joint current account, joint savings account, business current account, and business deposit account.

You can change your designated account on BMB by going to ‘Your Rewards’ section in Account Management and tapping on ‘Manage rewards’. In ROLB you will need to go to ‘Your cashback earnings’ page and select 'Change account'. You can then select an eligible account from the dropdown menu.

If you close your account before cashback is paid, we will pay it in to the next eligible Barclays account.

If you hold no other eligible Barclays accounts, you will not receive any cashback.

If you are a Barclays Blue Rewards customer then your cashback will be paid into your Rewards Wallet.

The relevant specific cashback offers are explained below:

Expedia

An online travel service offering cashback on eligible bookings made with Expedia when accessed via BMB and ROLB.

We will pay an amount of cashback calculated as a percentage on any eligible bookings made through the Expedia website. Cashback will be paid to you on the following types of bookings:

Standalone hotel bookings

Flight + hotel bookings – to be eligible for cashback, you must purchase both the flight and hotel together as part of a single booking.

Cashback is available on travel which is booked for friends or family. For businesses, this means a member of staff with personal access to the Website could earn cashback for themselves by booking business travel for themselves and/or their colleagues. However, Barclays will not be responsible for resolving any disputes between businesses and their staff under such circumstances.

Additional items you add to an existing booking will earn the same rate of cashback as the original booking (apart from standalone flights added to an existing standalone hotel booking, please see below).

Cashback will not be paid to you on

  • Standalone flight bookings
  • The flight portion of a booking if a flight is added to an existing standalone hotel booking
  • Any other products/product combinations (other than those listed above) available on the Website including Eurostar bookings, car hire and activity bookings. However, adding these purchases to your booking will not affect the cashback on the eligible portion (standalone hotel, flight + hotel booking)
  • Any fees incurred for cancellations or changes to bookings that you make
  • Mandatory fees and taxes collected by the hotel at the time of your stay (eg resort fees, city tax)
  • Any amount you pay for your booking using gift vouchers, gift cards or coupon codes
  • Bookings made for commercial purposes (ie travel agents booking for their clients)
  • Any extension to a hotel booking once you've checked in

You will not be able to claim cashback on additional items you purchase outside of your booking such as purchases from the hotel (eg room service), car hire, or a flight booking.

Please note that cashback will only be paid on bookings made using the Service. If you make a booking directly through the expedia.co.uk site you will not be able to earn any cashback. You cannot earn cashback by making bookings over the telephone (unless the Service is unavailable due to unforeseen system problems with Barclays or the Expedia Website, which will be notified to you). However, you can make changes over the telephone to an existing booking and still earn cashback.

Subject to the above, there are no restrictions on how often you book travel or how much cashback you can earn. However, Barclays reserves the right to withhold or reclaim any cashback it believes has been obtained fraudulently.

Barclays will earn commission from any cashback-eligible booking you make, but this will always be less than the cashback you receive by making a booking using the Service and will not affect the cost of your booking.

Amount of Cashback

The cashback amount on eligible bookings is calculated as a percentage of the booking value – including taxes and fees (but excluding taxes and fees such as resort fees or city tax collected by the hotel at the time of your stay) – paid using a debit or credit card.

Barclays reserves the right to vary the amount of cashback paid from time to time. You’ll be notified of any variation to this amount and variations will not apply to any bookings made prior to the change.

You can pay for your booking with any debit or credit card or payment method shown on the Expedia Website.

The percentage level of cashback you are eligible for at the time of booking will remain fixed, regardless of any changes you make to your booking..

If you cancel your booking and receive a full refund, you will not receive any cashback.

If you cancel your booking and receive a partial refund, you will receive cashback for the non-refunded amount only. Cancellation fees are not eligible for cashback.

If you change your booking, your cashback amount will be adjusted pro rata in line with the new cost of the booking. Change fees are not eligible for cashback.

If you are a business user, there may be tax implications for earning cashback. It is your responsibility to ensure any cashback you earn complies with applicable tax rules.

Loyalty points

You will be able to collect points on most loyalty programmes offered by airlines, hotels and car hire companies available on the Expedia Website. You will find a full list of loyalty programmes supported in 'My Account' in the top right-hand corner of any page when you visit the Expedia Website. In order to collect points, you will need to register your membership details in this section. You will need to do this just once. Points will then automatically be added to your account whenever you book.

We reserve the right to withdraw participation from some or all partners from time to time.

Unlike the Expedia.co.uk site, you will not be able to earn Nectar points on the Website.

How to book

You will need access to Barclays Online Banking to access the Website. This is the only way to access the Website.

You need to provide a valid email address to access the Website. If you haven't already provided Barclays with an email address, you will be required to provide one when you first use the Website. Please see the 'Your information' section below for more details about how Barclays will use your email address

When you will receive your Cashback

Any cashback you earn will appear in your cashback account as 'pending'. This will be physically paid into your current account or savings account once you've completed your travel as follows.

If you pay for your booking in full at the time of booking, your cashback will be paid in to your Barclays account within 3 working days of the final day of your travel itinerary

If you pay for your booking when you check out of your hotel, your cashback will be paid in to your Barclays account within 30 working days of the final day of your travel itinerary

Cashback on your shopping

A selection of retailers offering cashback on purchases made at their stores (in-store) and via their websites when accessed via BMB and ROLB (online). Retailer participation will vary from time to time.

In-store

You must first register for the in-store offers you want to receive through the cashback shopping site. If you don’t register first, you will not be eligible to receive cashback when you make in-store purchases at participating retailers.

All in-store purchases must be made using your Barclays debit card; otherwise you will not be eligible to receive cashback. Barclays will identify all the purchases eligible for cashback using your registration details and your debit card transaction data.

You can earn cashback on eligible purchases made through selected UK retailers. Cashback will be calculated as a percentage of the applicable price as set out in the relevant cashback offer for any eligible purchases made in-store.

Online

You must access the retailer’s website through the cashback site to be eligible for cashback. You should not go directly to the retailer’s website. Participating retailers and offers will be shown on the site and the cashback amount may vary depending on the retailer.

Every time you access a participating retailer’s site via the cashback shopping site, we will apply a cookie to your computer or mobile device so that we know that you’ve accessed the retailer’s site and that you will be eligible for cashback. Please see the cookies section of the terms below for more details. You will be subject to the respective retailer’s terms and conditions, so please check these for details on delivery and cancellation policies and any variation to specific cashback rates for specific particular goods or services offered by the retailer.

You can pay for your purchase with any debit or credit card or payment method shown on the retailer’s website.

Barclays will earn commission from any cashback-eligible purchase you make, but this will always be less than the amount of cashback being paid to you, and will not affect the cost of your purchase.

How your cashback will be paid

After you have made your purchase, your cashback will be calculated and will be paid to you. This can take up to 35 - 45 working days. However, if you cancel or return any eligible purchases and receive a full refund, then cashback will not be paid. If you exchange your purchase for another eligible purchase or receive a partial refund, then your cashback will be calculated accordingly. If this happens then it may take a bit longer to pay your cashback to you.

Unless you tell us otherwise, the account into which cashback is paid will be, in order of priority, the following eligible accounts: your personal current account, personal savings account, joint current account, joint savings account, business current account, and business deposit account. If you are a Barclays Blue Rewards customer then your cashback will be paid into your Rewards Wallet.

We reserve the right to reclaim or make balance adjustments accordingly where it has been established that any cashback has been applied or calculated in error. We reserve the right to withhold or reclaim any cashback we believe has been obtained fraudulently.

Simplifydigital

A comparison and switching service for the provision of any combination of subscription television, broadband and home phone for domestic use.

Eligibility

You will not be eligible for cashback if you are purchasing Freeview or Freesat set-top box via the Website, even if you go through BMB or ROLB. You will be able to make switches or purchases for personal use only

How it works

Every time you use the Service a cookie will be applied to your purchase so that we know that you’re eligible for cashback.

You will be subject to your chosen provider’s terms and conditions, so please check these for details on cancellation policies.

Barclays will earn commission from any cashback-eligible switch or purchase you make, but this will not affect the price you pay.

How your cashback will be paid

After your switch or purchase has been confirmed, your cashback will be paid to you. This can take up to 48 working days; however, if you cancel any eligible switches or purchases then cashback will not be paid.

Energyhelpline

A comparison and switching service for the supply of any combination of gas and electricity for both domestic and business use.

How it works

You will be subject to your chosen energy provider’s terms and conditions, so please check these for details on cancellation policies.

Barclays will earn commission from any switch you make, but this will not affect the price of your chosen tariff.

You will not earn cashback for using this service.

Third-party websites

Although you can access third party websites using the Service, such links are not an endorsement by us of any products or services found in such websites. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use, availability or purchases made through such websites. We have not verified the truth or accuracy of any content of third-party websites.

Important Information

Please read through these terms. We can change these terms, or any cashback offer, at any time without prior notice although any changes will not apply to switches or purchases that you have already made through BMB and ROLB prior to the changes coming into effect. Any changes we make to these terms will be available to view on the retailer offers pages of BMB and ROLB. By using the Service, you agree to be legally bound by these terms. You should save and/or print a copy of these terms for future reference.

If any term, condition, or provision of these terms is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or invalidated.

If we don’t exercise rights that we have against you straight away, we can still do so later.

English law applies to these terms and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Your information

These additional conditions relate to the use of the Websites and supplement the privacy policy which applies to the Barclays account that is your cashback account, please refer to the Cashback section above. The privacy policy is available in your account terms and conditions.

When you access the Websites you will be subject to the terms and conditions, privacy policy and cookies policy of your chosen provider’s Website (except as stated below for cashback shopping and Simplifydigital). Where there is a conflict between the privacy notice applicable to your account, these additional conditions, and the Website’s privacy policy, the provisions of your chosen provider's privacy policy will take precedence when you are using the Website.

Contacting you

Your chosen provider(s) will sometimes need to contact you with information about the Service you have requested. For example, about any booking you have made with Expedia, or about your energy switching with Energyhelpline. When your chosen provider(s) contacts you it will use your most recent email address. Barclays will provide the email address we hold for you when you first access the Websites, or the email address you provide when you first log into the Websites if we don't already hold one. If you update your email address on the Websites it will not update the email address Barclays holds for you.

After you have registered your interest for in-store offers, you will receive further emails from us, for example to set out your choices, the cashback rates available and to let you know that any offer you are using is about to expire, or has expired. You cannot opt out of receiving these emails.

By accepting these terms and conditions, you agree that your chosen provider(s) may contact you from time to time with marketing messages.

You will receive a welcome email the first time you use the Service from your chosen provider via the Website and this will include instructions on how to stop receiving marketing emails from your chosen provider(s).

Barclays will send you promotional communications relating to your chosen provider(s) unless you have previously advised us that you do not wish to receive these types of communications.

Sharing your information

Except for cashback, when you choose to transfer from Barclays Online Banking to the Websites for the first time, we will disclose your name, email address, and whether you are a Personal, Premier and/or Business customer, to your chosen provider(s) to enable your chosen provider(s) to provide an effective service by, as applicable, setting up a customer profile, identifying the best available television, broadband and home phone or energy tariffs for your area, using the services more easily by pre-populating your details on any applicable forms, and ensuring that your experience on the Websites is relevant. Each time you subsequently access the Websites we will continue to provide your chosen provider(s) with these details. This information is drawn from records that we already hold about you and your account and will not affect any updates you have made to your email address settings within the Websites

For SimplifyDigital and Energyhelpline we will also need to disclose your postcode as your location will affect the service you are able to receive.
For cashback, we will not share any personal data with participating retailers. See Cookies Policy below for more details.

Simplifydigital, Energyhelpline and Expedia will also share details with us of the way you use the Websites, including, as applicable

  • any comparisons or offers you view; and
  • any purchases you make,

so that we can update your profile on ROLB, calculate any cashback, answer any queries about cashback, and continue to offer you products and services that are relevant. For cashback we will be able to see the retailer, date, and value of purchases you make online and in store for the same reasons. We will not be able to see the individual purchases you make.

Business customers

In addition to any call back that you may arrange from Energyhelpline to discuss your business’ energy switch, Energyhelpline will sometimes need to contact your business with further information about your business’ energy switch. Barclays will provide the email address we hold for your business when you first access the Website, or the email address you provide when you first log into the Website in relation to your Barclays Business Account, if we don’t already hold one.

Energyhelpline may contact your business from time to time with marketing messages. These marketing messages will only relate to Energyhelpline. Energyhelpline will contact your business by phone, or electronically, for example by email or text messages. You will receive a welcome email the first time you use the Website and this will include instructions on how to stop receiving marketing emails from Energyhelpline.

You may tell Energyhelpline at any time if your business does not wish to receive marketing messages relating to Energyhelpline by contacting Energyhelpline as set out in the welcome email your business receives from Energyhelpline, following the instructions in the FAQs on the Website, or by following any instructions Energyhelpline may include in any marketing message it sends to your business. For example, any relevant email your business receives from Energyhelpline will include instructions on how to unsubscribe.

Cookies policy

Simplifydigital

Every time you access the Website through Barclays Online Banking or Barclays Mobile Banking, your computer or mobile device will download a cookie. This will help us recognise that you’ve accessed the Website directly through BMB or ROLB and that you will be eligible for cashback. You cannot opt out of this cookie, without it we would not be able to keep a record of how much cashback we owe you.

Cashback

Your use of the Website will be subject to the Barclays cookie policy. Every time you access a participating retailer’s site through cashback shopping, your computer or mobile device will download a cookie so that we can recognise that you’ve accessed the retailer’s site through cashback and that you will be eligible for cashback. This means that we do not need to share your personal data with any of the retailers for an eligible purchase. You cannot opt out of this cookie; without it we would not be able to keep a record of how much cashback we owe you.

Queries and complaints

For all travel related enquiries, contact Expedia on 020 3564 5707.

For all energy switching enquiries, contact Energyhelpline on 0800 881 5368. Please have your Energyhelpline reference number to hand.

For all subscription television, broadband and home phone purchase enquiries, contact Simplifydigital on 0800 308 1036. Please have your Simplifydigital reference number to hand.

For all overdue cashback-related enquiries, contact Barclays on 0345 600 2323, or if you're calling from overseas on (+44) 247 684 2063.