What steps are there to a complaint that I can follow in Barclays Track It?

After we've received your complaint, we'll provide you with a unique complaint reference number. Your complaint will be passed to a member of the Customer Response Team to investigate and agree a resolution with you. 

We may need to contact you by phone to get more information, discuss a resolution with you or advise you of the outcome of your complaint. 
 
You'll be able to track several stages, including when we have attempted to contact you and when we've resolved your complaint.  

Find our more about Barclays Track It, including how you can log in.

For a guide to how we deal with your complaint, please visit our 'How we'll respond to your complaint' page.