Why do I get an error in Barclays Track It saying my complaint is not available to view?
You may have entered an incorrect case reference number or an incorrect postcode. The postcode you need to use is either the postcode of the residential address we have on file for you (if your complaint relates to your personal account) or the postcode of the business address we have on file for you (if your complaint relates to your business account).
It's also possible that your tracking record has expired. Please re-enter your case reference number and postcode. If you're still having problems, please contact your Case Manager.
Find our more about Barclays Track It, the service that allows you to track the progress of applications and enquiries.