What ID documents do I need to take to a branch?

If you’re applying for an account in a branch, you'll need to show us 2 valid, original documents from the table below.

You’ll need to use separate documents to verify your identity and your address.

Proof of ID documents Proof of UK address documents
Full and valid UK or foreign passport Full UK paper driving licence
Photocard national identity card* UK or foreign bank/credit card statement – less than 3 months old and not printed from the internet. Store card statements aren’t accepted
Full UK paper driving licence UK mortgage statement – less than 12 months old and not printed from the internet
A full UK or foreign photocard driving licence Council Tax bill, payment book or exemption certificate – less than 12 months old
Benefit entitlement letter – less than 12 months old, confirming benefit payable at time of issue Council/Housing Association tenancy agreement​. Private tenancy agreements aren’t accepted
Blue disabled driver’s pass Council rent book/card​ – showing a payment within past 12 months
Student ID card – to open youth/student accounts only. NUS and student union cards aren’t accepted
Benefit letter/adjustment letter – less than 12 months old and addressed to you. The letter must confirm that the benefit was payable at the time of issue
  Letter/bill from utility company​ – less than 3 months old, except for water bills, which must relate to the current charging period. The letter/bill must confirm that you receive a service from the company and can’t be printed off the internet. Mobile phone bills aren’t accepted
  TV Licence letter or Direct Debit schedule – less than 12 months old. The document needs to detail your name and address and confirm the existence of a TV Licence
  UCAS Letter​ – for student/graduate accounts only. Less than 12 months old, showing offer of a place on a course in the current or next academic year

If you can’t provide at least 2 of these documents, please call us on 0345 7345 345 to discuss the other options available.

* We accept centrally issued national identity photocards. Please note, we are therefore currently unable to accept Greek and Romanian national identity photocards.

Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor and record phone calls. Call charges.