How do I switch from online statements to paper ones?

Before you switch on paper statements, please check your most recent Online Statement to make sure we have the right address on record so we can send your next paper statement to the correct address.

If the address we have for you is wrong, log in to Online Banking and open the dropdown menu under your name at the top right of the page that lists your accounts. Select 'Contact details' under the 'My details' section*. You'll need to use PINsentry to update your address. Otherwise, visit your local branch with proof of your new address and ID, and they’ll change it for you.

*If you have a mortgage, loan or Barclaycard with your current account, you may not be able to change address online. This is to protect your security.

  • Online banking

    Log in to Online Banking and open the dropdown menu under your name at the top right of the page that lists your accounts.

    Select ‘Statement and letter preferences’ under the 'My preferences' section. You'll be shown a list of accounts and be able to choose how you want to receive your statement for each account. 

  • Mobile banking

    Open the 3-bar menu at the top left of your screen. Select ‘Account management’ and then ‘Statement and letter preferences’. Choose how you want to receive your statements for each account.

  • By phone

    If you’re registered for Telephone Banking you can change your statement preference over the phone.  

    Personal customers – call 0345 734 5345* 

    Premier customers – call 0800 924 7365* 

    Business customers – call 0345 605 2345* 

    *To maintain a quality service, we may monitor and record phone calls. Call charges.

  • Branch

    Visit your local branch with ID and they’ll change your statement preference for you.