Question 2 of 3 about Making a video call

How do I make a video call?

For a video call about mortgages, you can use the link on our contact page:

 

  • Online banking

    If you’re using a computer, our system will check whether you’ve got a compatible internet browser. You may need to install an extension or plug-in to be able to connect:

    Step 1: Click Barclays Video Banking.

    Step 2: Read the terms and conditions and click ‘Accept’.

    Step 3: A file called Barclays Video Banking will start downloading to your computer.

    Step 4: Once it’s downloaded, go to the folder the file’s in and double click on Barclays Video Banking to install it. You might need to confirm that you want to run the file.

    If you’re using the Google Chrome browser, you’ll also be prompted to download the BarclaysVideoBankingWeb Connector in the Chrome Web Store.

    Step 5: When the installation is complete, return to the Barclays Video Banking tab in your browser window.

    Step 6: You’ll see a green tick next to the ‘Install Barclays Video Banking’ button and the ‘Start video call’ button will be blue. Click this to start your call.

    If you want to discuss your existing mortgage with us, we’ll ask you some questions to confirm your identity.

    The service is available Monday to Friday – 9am to 5pm.

    If you’ve received an invitation to a call from a Relationship Manager, please click the link in the email to start. 

    The service relies on a good network connection, over wired broadband, Wi-Fi, 3G or 4G. It’s free to use, but you may be charged for data use if using your phone without Wi-Fi.

  • Mobile banking

    You can make a video call from your Barclays Mobile Banking app for account services. To be able to connect, you’ll need to download and install the Barclays Video Banking app. 

    Step 1: Tap the menu link in your mobile banking app or search for Barclays Video Banking in the Apple App Store or Google Play store for Android.

    Step 2: Download the app.

    Step 3: Reopen the Barclays Mobile Banking app and tap on the video call link in the menu. If the link isn’t there, you’ll need to update the app. What if the link still isn’t there?

    Step 4: Read and accept the terms and conditions.

    Step 5: If there’s a queue, you’ll be placed in it and can watch videos about some of our products and services that you may find useful while you wait.

    To discuss your personal account details, we’ll need to confirm your identity on the call. If you use a PINsentry card reader or have a Telephone Banking passcode, it will help if you have them to hand

    The service is available:

    • Monday to Friday – 8am to 11pm
    • Saturday – 9am to 5pm
    • Sunday – 9am to 4pm
    • Bank holidays – 9am to 5pm

    If you’ve received an invitation to a call from a Relationship Manager, please click the link in the email to start. 

    The service relies on a good network connection, over Wi-Fi, 3G or 4G. It’s free to use, but you may be charged for data use if using your phone without Wi-Fi.