I’ve ordered a replacement card, do I need to do anything when it arrives?
You don’t need to activate your new debit card when you receive it – it’ll be ready to use straightaway. If you want to make a contactless payment, you’ll need to do a chip-and-PIN transaction first.
The new card we send you will have a different number. So if you’ve registered your old card’s details anywhere – eg, with online shops or for regular payments, such as a gym membership, you’ll need to update the details.
If you still have your old debit card, please destroy it when the new one arrives.