I’ve received a new debit card but I didn’t order one.

We will send you a replacement debit card when your existing one is close to its expiry date. Please start using the new one as soon as you get it.

You may also get a new card if you told us about a change to your name, upgraded your account or upgraded to PINsentry in Online Banking.

Sometimes we will issue a new card to you and cancel your old one if we think the security on your existing card has been compromised.

If you’ve got any concerns, contact us in branch or on 0345 734 5345*  (outside the UK ).