Question 4 of 6 about Making a complaint

How do I get an update on my existing complaint?

We will provide you with regular updates, but if you feel there’s additional information that will help us resolve your complaint, you can contact us by phone.

Please keep your unique reference number handy as it will enable us to find your information quickly. 

Please call us on one of these numbers, and select option 2:

From the UK: 0800 282 390*

From abroad: +44 (0)207 116 7488*


Lines are open Monday to Friday, 8am to 8pm.